Assistant Manager Guest Service
Assistant Manager Guest Service
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore India. In this role you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotels front-of-house services.
- Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals departures rooming and special requests
- Assist in optimizing hotel occupancy and room rates to maximize revenue
- Handle guest complaints professionally and effectively ensuring prompt resolution
- Support the Guest Service Manager in operating a highly proficient and productive guest services department
- Conduct and assist in training programs for the Guest Service team
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for the guest service department
- Monitor and improve systems and procedures to enhance operational efficiency
- Assist in managing reservations and coordinating with housekeeping for room readiness
- Contribute to sales efforts by promoting hotel services and special offers
- Ensure compliance with health and safety regulations
- Participate in departmental meetings and continuous improvement initiatives
Qualifications :
- Proven experience in guest services or hospitality industry preferably in a supervisory role
- Strong understanding of hotel operations including front desk reception cashiering and reservations
- Excellent customer service skills with a focus on guest satisfaction
- Demonstrated leadership abilities and experience in training and developing team members
- Strong problem-solving skills and ability to handle guest complaints effectively
- Proficiency in hotel management software and reservation systems
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Sales-oriented mindset with the ability to upsell hotel services
- Flexibility to work varying shifts including weekends and holidays
- Knowledge of health and safety regulations in the hospitality industry
- Familiarity with the local area and attractions in Coimbatore is a plus
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
