Front Desk Agent, The Savoy Hotel
Front Desk Agent, The Savoy Hotel
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Job Description
Job Title:Front Desk Agent
Department:Front of House
Inspired & Supported by:Reception Manager
Salary: 34795 commission on upselling
Your purpose will be: To deliver an exceptional seamless guest service experience creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty. You will specialise as a concierge whilst confidently taking on additional guest executive responsibilities as required to be an integral member of the team.
You will be accountable for:
Passionately and expertly creating a 5-star luxury guest experience characterised by flawless efficiency and authentic emotional connection
Taking ownership of any guest request which comes your way seeing it through until completion
Maximising internal communication networks adapting to new working methods and supporting all key players to ensure a smooth guest journey
Your key responsibilities & contribution will be:
Devising guest itineraries making bookings and reservations while providing relevant recommendations to surprise and delight. Ensuring accuracy in the recording and communication of bookings.
Promoting and nurturing positive relationships in the local area strengthening our position in the marketplace
Having a thorough knowledge of the local area
Confidently assisting with elements of the front desk operation including arrivals check out and billing
Assisting in providing in room/suite services butler services special/VIP room set ups amenities deliveries to rooms
Driving revenue through upselling and cross selling.
Communicating clearly with other teams and through RSM to ensure efficient service for our guests
Seeking opportunities to surprise and delight our guests
Meeting all service standards in every guest interaction
Ensuring that deliveries for guests and colleagues are correctly recorded and delivered
Ensuring the front hall is covered at all times and providing a warm welcome for all guests
Paying keen attention to guest preferences and update profiles accordingly
Working different shifts including night shifts
Qualifications :
What you will need to do this role:
Essential:
Minimum 3 years experience in a Front Desk related role in a luxury hospitality environment
Excellent communication skills both spoken and written with the ability to build rapport quickly and communicate well with people of all levels
Enthusiastic and positive personality with the ability to build trusting relationships
Ability to multi task and problem solve in a fast paced environment
Keen eye for detail
Previous experience of guest complaint handling and going the extra mile to meet guest needs
Flexibility to work different shifts including night shifts
Knowledge of OPERA PMS
Desirable:
Knowledge of ALICE concierge system
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information :
Whats in it for you
Competitive salary pension and life assurance
3133 days of holiday (including public holidays)
Cashback for wellbeing/healthcare expenses & Perkbox
Exclusive discounts:
Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay at The Savoy after probation
Colleague restaurant interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access cycle-to-work scheme and Virgin Active membership discount
Season ticket loan for commuting
Employee assistance program
English classes optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
