Czech Language Customer Care Associate
Czech Language Customer Care Associate
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Job Description
Job Title: Czech Language Customer Care Associate (On-site Sofia Bulgaria)
Location: Sofia Bulgaria (on-premise position only)
Sector: E-commerce & Online Retail
Working Hours:
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MondaySaturday: 09:00 23:00
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Sunday: 10:00 19:00
(Shift-based schedule within these hours)
About the Opportunity
Are you fluent in Czech and eager to build a meaningful career in customer service We are looking for enthusiastic individuals to join our on-site support team in Sofia providing exceptional assistance to customers in the Czech market for a major brand in the e-commerce industry.
This role is ideal for both experienced professionals and newcomers who are motivated adaptable and customer-focused. Youll be part of a friendly international workplace where training equipment and support are all provided.
Your Day-to-Day Responsibilities
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Respond to customer queries via phone email or chat ensuring excellent service in Czech.
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Assist with a wide range of topics including product information order tracking returns and account support.
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Ensure every interaction is handled with professionalism accuracy and care.
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Log all conversations and updates in internal systems in a structured and timely manner.
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Work closely with other departments when needed to resolve more complex issues.
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Stay informed about product updates internal tools and service standards.
Required Qualifications
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Fluent Czech speaker (C2 level minimum) spoken and written.
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Solid English skills (minimum B2 level) for internal communication and onboarding.
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Strong communication abilities and a customer-first approach.
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Ability to manage multiple systems and tasks simultaneously.
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Positive proactive mindset and willingness to learn new tools and procedures.
Preferred but not required:
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Previous experience in customer support retail or call center environments is a plus.
What Youll Get in Return
We offer more than just a job we offer a future with real support and a package designed to enhance your well-being:
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Competitive salary with additional incentives for performance.
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Fully equipped workstation provided by the company.
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Private health insurance covering medical and dental services.
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Life insurance included.
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Monthly net allowance of 50 BGN for transportation or internet costs.
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Extra compensation for night shifts in line with company policy.
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Special life event bonus (500 BGN) for occasions such as marriage childbirth or graduation.
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Discount program covering a wide range of products and services.
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Multisport card option co-financed by the employer.
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Clear opportunities for career growth and internal promotions.
Employment Type
Full Time
