Czech-Speaking Customer Advisor
Czech-Speaking Customer Advisor
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Job Description
Job Title: Czech-Speaking Customer Advisor (On-site in Sofia Bulgaria)
Location: Sofia Bulgaria (on-site role)
Industry: E-commerce
Working Hours:
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Monday to Saturday: 09:00 a.m. 11:00 p.m.
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Sunday: 10:00 a.m. 07:00 p.m.
(Work organized in shifts within these hours)
About the Role
We are looking for a Czech-speaking Customer Advisor to join our expanding customer service team on-site in Sofia Bulgaria. This is an exciting opportunity to work for a global leader in the e-commerce industry helping customers from the Czech market with order support inquiries and product-related issues.
Whether youre just beginning your career or have some customer service experience under your belt this role offers professional growth great benefits and the chance to join a collaborative international team.
What Youll Be Doing
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Communicating with Czech-speaking customers via phone email and live chat.
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Providing timely and effective support for order inquiries returns product issues delivery updates and more.
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Offering clear and professional assistance while maintaining empathy and a problem-solving attitude.
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Logging and tracking customer interactions accurately in the CRM system.
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Collaborating with other internal teams to ensure a seamless customer experience.
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Staying up to date with company policies products and procedures.
What You Bring
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Fluency in Czech (C2 level) both written and spoken.
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Good English skills (B2 level minimum) for internal communication and training.
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Excellent interpersonal and communication skills.
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Comfort with digital tools multitasking and navigating systems.
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A proactive attitude and willingness to learn.
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Team spirit and a positive mindset.
Preferred but not required:
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Previous experience in customer service or a contact center environment ideally in the e-commerce or retail sector.
What We Offer
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Competitive salary package
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Company-provided equipment (desktop setup headset etc.)
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Health and life insurance
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Medical plan covering health and dental care
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Career development and promotion opportunities
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Multisport card (co-financed by the employer)
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Discounts on various goods and services
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Bonuses for important life events (marriage birth/adoption of a child graduation 500 BGN)
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Additional payment for night hours in line with the company policy
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Monthly transportation/internet allowance of 50 BGN net paid in addition to base salary
Employment Type
Full Time
