FILINVEST COMPANY: CRIMSON RESORT AND SPA BORACAY
Restaurant Supervisor (Saffron)
Scope and Responsibilities:
- Plan assign and monitor duties
- Guest Satisfaction
- Ensure that all in-suite deliveries are made according to time frames set
- Ensure that the guests are provided with efficient and professional service.
- Establishing the level of customer experience for the restaurant and working
daily to maintain and improve it. - Set up room service order in a thorough and swift manner
- Guest satisfaction other duties as assigned
- Answer phones using appropriate Verbiage
- Room Service Order
- Addresses customer concerns on a timely basis.
- Practice professional and clear communication skills.
- Monitor supervisor performance using correct language and ensuring fairness and respect to all.
- Ensure that procedures are in place for using expensive equipment to minimize breakage
- Clearly describes standards to all staff.
- Ensuring the service staff operate efficiently
- Upholding high hygiene standards
- Marketing and promoting products
- Maintain inventory and stock
Qualifications:
- Bachelors degree in Hotel Management or related field
- Minimum 1 years of experience as a Restaurant Supervisor or 3 Years experience as a waiter/Waitress in the hospitality industry with an emphasis on food and beverages.
- Training attendance on HACCP Supervisory Excellent Wine Training Leadership Competency is an advantage