IT Manager
IT Manager
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Job Alert
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USD 155000 - 185000
1 Vacancy
Job Description
About Us: Were a fast-growing tech-forward company supporting 325400 internal and external user accounts across employees contractors and offshore contributors. We partner with over 50 healthcare customers many of whom require customized infrastructure and access configurations from SAML configuration to networking access. We value ownership operational excellence and a high standard of customer service both internally and externally.
The Role: Were hiring an onsite IT Manager to lead and mature our internal IT function. This role reports directly to the Head of Engineering and is responsible for delivering secure scalable IT services across the organization. Youll manage a lean team oversee infrastructure and tools and drive improvements in access reliability and support operations.
In addition to internal service delivery youll act as a consultative partner to our internal teams and healthcare customers.
Key Responsibilities:
Lead day-to-day IT operations across endpoints networking identity and collaboration tools.
Own the IT budget vendor management and long-term planning for IT systems and staffing.
Oversee and participate in support operations acting as an escalation point for complex technical issues as well as internal service delivery issues.
Improve and automate onboarding and access request workflows especially where customer-specific access constraints (e.g. offshore limitations) apply.
Partner with Security Engineering to uphold device trust compliance and identity policies.
Consult with engineering and customer teams on infrastructure topics such as SAML configuration DNS setup IAM design and secure connectivity.
Support customer integrations with enterprise environments including Microsoft Active Directory Citrix and site-to-site VPNs.
Ensure high-quality IT support for the executive team and critical business functions.
Maintain and evolve collaboration and conferencing systems including Logitech Crestron Slack Asana and Confluence.
Tech Stack:
Endpoints: macOS Windows Linux
Networking: Meraki
Collaboration: Google Workspace Google Meet OneDrive Slack Asana Confluence
Conference Rooms: Logitech Crestron
Cloud Platforms: AWS Azure GCP
Infra Tools: GitHub Terraform
Identity & Provisioning: Rippling DNS SAML
Customer IT Environments: Microsoft Active Directory Citrix VPNs
What Were Looking For:
10 years of progressive IT experience including 4 years in a leadership or strategic role.
Strong technical background with macOS Windows networking and SaaS tool administration.
Experience managing hybrid cloud environments and tools like Terraform and GitHub.
Comfort working with enterprise IT environments including Active Directory Citrix and VPNs.
Skilled communicator who can interface with internal stakeholders and external customer IT teams.
Demonstrated success improving IT workflows and scaling support through automation.
Proven ability to manage budgets vendors and cross-functional initiatives.
Executive presence attention to detail and a high degree of customer service.
Bonus: Experience in healthcare or other compliance-heavy industries (HIPAA SOC2 etc.).
Why This Role: This is a high-impact high-visibility opportunity to lead IT at a critical point of growth. Youll shape internal infrastructure improve employee experience and support real-world IT integrations with healthcare organizations. If youre looking to lead with autonomy collaborate deeply across functions and build systems that scale with trustthis role is for you.
Beware of job scam fraudsters! Our recruiters use @ email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom to purchase equipment through us or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be me from a different domain about a job offer please report it as potential job fraud to law enforcement and contact us here.
Required Experience:
Manager
Employment Type
Full-Time
