Lead Product Designer, Growth
Lead Product Designer, Growth
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Job Description
Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.
With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
London (Hybrid) OR Remote in the UK 90000 - 110000 (depending on experience) Benefits / About us
About our Growth team:
The Growth collective at Monzo helps customers discover the unique value of Monzo and build healthy financial habits from day one. We focus on driving growth opportunities within our collective but also enable other internal teams to unlock additional value and build experiences our customers want to share with their family and friends.
- We are champions for our customers. We always aim to offer delightful experiences to the customer giving them something they want rather than something we want.
- We translate growth hypotheses to bold experimentation. We use the results to validate the direction and understand the path we take.
- We focus on outcomes not output. We are open to saying no to smaller incremental wins if they distract us from achieving bigger things
- We approach growth as a team sport. We achieve greater things through collaboration leveraging our differences expertise and perspectives.
What youll be working on..
Although Growth Design is a new specialism at Monzo youll be surrounded by an experienced passionate and supportive team of product designers user researchers and writers - who all strive to ensure our customers and teammates succeed. Were a small but mighty team where every designer plays a critical role in improving our community of practicewhether thats through improving our craft skills to leading rituals to giving great feedback.
Like all designers youll be embedded in a cross-functional product squad and will be responsible for all design contributions in the team; from initial discovery and user journey mapping through to the implementation of final UI design details (and all the stuff in between). As you ramp up youll grow to deeply understand the customers youre designing for - whether its joining user research sessions learning from previous insights or running your own lightweight research and analysis youll strive to understand the what why and how of the problems youre solving for. Youll take a pragmatic approach to balance the ideal experience with knowing where and when to make scoping trade-offs based on technical constraints experimentation strategy or business risk - advocating for appropriate intuitive and accessible user experiences.
Designers partner closely with Product Managers Engineers and Data scientists at Monzo to ensure teams arent just shipping great designs but they are deeply involved throughout the design process. You wont be alone - our design and product leadership team is deeply connected to the work each squad and collective is engaged with - helping to make sure long-term strategy business goals and experience quality are all in alignment and that there are healthy opportunities for visibility and feedback.
You should apply if..
- A designer who confidently balances quality with humility. Stay open minded about alternative directions.
- An adept communicator whether its articulating your work engaging with others or writing UX copy.
- Data-centric: whether thats working with data partners or comfortable wrangling the data yourself.
- Experimentation minded: you are adept at creating hypotheses creating test approaches and interpreting behaviour.
- Comfortable working in ambiguity at pace.
- Motivated by cross functional ownership of the touchpoints you work on. Youre used to bringing people together and collaborating deeply on customer problems that span business areas.
- Focused on delivering outcomes and solutions to the problems as an individual contributor and a cross functional partner.
- A passion for leveraging new technology like Ai into their design workflow
- Can create delightful and engaging modern prototypes to a high degree of precision and quality
- A strong foundation in product design that cuts through generic layouts and injects personality and creativity
- Motivated by failure as a learning experience not a blocker in moving forward
Bonus points if:
- You have facilitated design sprints.
- Youre comfortable creating scrappy prototypes and testing them with people in ways which give you confidence in the idea quickly.
- Youve worked with the notion of strong opinions loosely held having opinionated views based on data and experience capable of pivoting quickly as you learn new things.
- You have built products at scale that cover multiple geographies.
Our interview process involves 3 main stages:
- Initial call (30 minutes). A video chat with Natalie who is part of our hiring team. This focuses on general suitability and fit for Monzo.
- Craft/Case study interview (1 hour). We will ask you to present 1 case study to 2 members of the team including our Director of Product Design for Growth and another Lead Designer.
- Final loop (1.5 hours). 2 interviews covering Impact and teamwork. These typically happen on the same day via 2 separate video calls.
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on
Whats in it for you:
90000 - 110000 (depending on experience)
We can help you relocate to the UK
We can sponsor visas
This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London).
We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
Learning budget of 1000 a year for books training courses and conferences
And much more see our full list of benefits here
#LI-NH1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Employment Type
Full Time
