Coordinator

You are the first person guests clients and tenants see when they enter one of Shelter Houses buildings. Coordinators maintain a safe and trauma-informed environment and they connect people to the help they need troubleshooting when folks need assistance with appointments donation requests and anything else that might come up.

Key Qualities:

• Commitment. You believe in Shelter Houses mission to prevent and end homelessness in our community and are drawn not just to the work described in this posting but to the fact that it is here.
• Curiosity. You have a habit of asking why or how which leads you to have excellent analytical skills and problem-solving ability.
• Organization. You know what needs to be done when and you have methods in place to ensure you make that happen.
• Communication. When you write or speak folks know exactly what you are saying and the tone is appropriate to the audience.
• Detailed. Your record-keeping is accurate and complete.
• Consensus-building. You have excellent interpersonal skills and can both mediate misunderstanding and negotiate to resolve conflict.
• Flexibility. You can adapt to the changing needs of the organization its employees and its clients.
• Patience. You can work with a diverse array of individuals in crisis and seek to de-escalate situations.
• Awareness. You are alert focused and tuned into the work environment.
• Judgement. You model sound decision-making and respond in rapidly changing situations. You take action and involve coworkers and management when necessary and first responders when warranted.
• Humility. You understand that no necessary task is beneath any of us when it will advance the mission.
• Cooperation. You work well with members of your team and with folks in other departments.
• Growth-minded. You know and embrace that there is always more to learn and do.

Essential Duties and Responsibilities:

• Always maintain a safe and sanitary environment.
• Tolerate unruly client behavior while continuing to provide essential services to those in need.
• Ensure a trauma-informed workplace is achieved and maintained by demonstrating a balance of kindness competence and care towards self other with whom we work and those for whom we provide care.
• Responsible for enforcing building schedules to include the safety and supervision of individuals property meals and volunteers.
• Staff the front desk answer phone calls and monitor security cameras and doors.
• Ability to supervise clients and guests with dignity and mutual respect at all times.
• Provide resource information or triage questions for individuals and families we serve and to those who call to apply or ask for information.
• Provide crisis intervention and de-escalation for conflict that may arise until resolved or a supervisor or Behavioral Health Coordinator can respond.
• Respond to emergencies follow building/staff safety and emergency procedures and call 911 when appropriate.
• Monitor visitors to the property and check-in/out visitors. Ensure visitors follow building rules and policies and remove unauthorized persons.
• Support and assist individuals with their need as they arise (questions concerns hygiene supplies mail cleaning supplies bedding food and more).
• Ability to handle communications with the public donors and volunteers via phone or in-person.
• Provide clear and accurate information to clients guests and the public.
• Walk the exterior grounds and interior property regularly during shifts.
• Complete all client intakes including relevant background checks (sex offender registry) and exit process.
• Maintain confidentiality.
• Record client interactions and building activities at least once per shift and complete proper documentation.
• Maintain sanitary conditions in all dormitory areas common areas and exterior.
• Perform laundry duties for the facility.
• Perform basic maintenance/custodial duties (plunging toilets turning off water) as needed and report any major maintenance issues to your supervisor.
• maintain order in the lobby/dining area during food services by coordinating logistics with the Kitchen Manager.
• Provide shadowing opportunities for new team members when assigned.
• Manage your time to focus on the most urgent and most important tasks.
• Answer emails before leaving each day.
• Confirm your time sheets each pay period.
• Attend meetings and training opportunities when requested or providing notice in advance of inability to attend meetings.
• Assist your coworkers across departments.
• All other duties as assigned by your supervisor.

This position description is not intended to be a complete list of responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of the organization.

Reports to: On-Site Shift Supervisor

Required Skills:

• Ability to regulate emotions when responding to individuals in crisis.
• Empathetic trustworthy honest and a team player.
• Proficient with Microsoft Office Suite or related software.
• Ability to enter and interpret information from various databases Shelter House uses.
• Strong organizational and communication skills.
• Ability to establish and maintain professional boundaries while working with clients both at and outside of work.
• Ability to thrive in a flexible fast-paced and growth-oriented environment while maintaining a positive solution-oriented and client-centered approach.
• Experience in crisis intervention and problem-solving with the ability to diffuse situations without heightening conflict.
• Understanding of or willingness to train in areas such as Housing First Trauma-Informed Care Harm Reduction Diversity Equity and Inclusion.
• Strong interpersonal skills ability to be compassionate and firm toward those using Shelter House services.
• Reliable transportation to get to your designated work site.

Education and Experience:

High school diploma or GED. At least one year experience in a human service.

Physical Requirements:

• Must be able to walk up and down stairs.
• Must be able to lift 30 pounds at times.

Hours and Schedule:

• Part-Time
• 2nd Shift (3:00 PM - 11:00 PM) and 3rd Shift (11:00 PM - 7:00 AM)
• Monday - Sunday

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities (ADA) Shelter House provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employers.

Interviews with qualified candidates will be conducted on a rolling-basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.