Service Desk Technician, Senior
Service Desk Technician, Senior
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responsible for providing second-tier support to end-users for PC server mainframe applications and hardware.
- Handles problems that the first-tier of help desk support is unable to resolve.
- May interact with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and highest level of technical skill in field of expertise.
Requirements
- Security certification
- A certification
- Windows 10 Desktop Support Technician (70-685) or Windows 10 Configuring (70-680) or Troubleshoot & Support Windows 10 in the Enterprise (MS-6293)
- MA/MS with 10 years related experience OR BA/BS with 12 years
- Secret Security Clearance
Required Experience:
IC
Employment Type
Full-Time
