Customer Service Officer- Reception
Customer Service Officer- Reception
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Permanent Part-Time (18.5 hours per week)
Stockport Homes Group manages a 12000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about;
Were looking for a Customer Services officer to join our driven and friendly team working in our busy reception area at our head officer Cornerstone in the centre of Stockport town centre.
Our customer service officers are often the first point of contact for our customers making them crucial to delivering a first class customer experience.
This is a fantastic chance for someone to join our award winning successful business and really put their talents to the test.
The successful candidate will:
- Help us to create a friendly relaxing and professional environment.
- Build strong rapport with reoccurring customers.
- Provide exceptional and efficient customer service to everyone who visits.
- Answer queries in a caring and helpful way making sure everyone feels valued.
You will need to be very customer focussed have excellent written and verbal communication skills a working knowledge of IT and Microsoft Office applications and have a real interest in supporting people who are often in difficult situations.
This is a part time position working 18.5 hours per week Wednesday Friday between the hours of 8.30am 5pm.
The SHG Be You approach sums up our belief that everyone has the right to be who they are and to be that person at work in line with SHGs Values. Were always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
The successful applicants appointment will be subject to satisfactory basicclearance by the Disclosure and Barring Service.
We understand that if you dontmeet every requirement you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences achievements and the value you can bring to our team.
If you require any reasonable adjustments to complete your application please contact the People & OD Team on
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 13th June 2025
Interview Date: 20th June 2025
About Us
Welcome to Stockport Homes Group (SHG) an umbrella organisation for four socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.
We are Stockports largest landlord managing over 12000 properties on behalf of Stockport Council and Private Landlords as well as our own growing portfolio of new build homes.
As builders landlords architects and developers we believe in collective responsibility for more affordable housing. Equally through a commitment to a range of wrap around services we look for ways to improve peoples lives: fromadvice and support on health and wellbeing to employmenteducational opportunitiesand help in the home.
All our profit is reinvested within thegroup to maximise opportunities for those who most need our help.
Companies within SHG:
Stockport Homes- Stockport Homes was formed in 2005 to manage housing stock across Stockport on behalf of Stockport Council. As a limited company we operate as an ALMO which is an Arms length management organisation so whilst the company is owned by the Council we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.
Three Sixty - Three Sixty delivers innovative high-quality construction maintenance and facilities management services across Stockport Greater Manchester and Cheshire. We are trades people who operate with a friendly community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.
Skylight - SKylight is a Charitable Community Benefit Society established in 2018 dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.
Viaduct Housing Partnership - Formed in 2017 Viaduct is a development partnership between Stockport Homes Group and Stockport Council focusing on building more affordable homes in Stockport.
SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.
Our Benefits
Our Community
Documents
Required Experience:
Unclear Seniority
Employment Type
Part-Time
