Child Support Security Officer
Child Support Security Officer
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$ 39671 - 69426
1 Vacancy
Job Description
Description of Work
This position is funded in part through federal funds.
Recruitment Range: $The North Carolina Department of Health and Human Services (DHHS) is one of the largest and most complex agencies in the state and has over 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians.
The Division of Social Services provides direct services that address issues of poverty family violence and exploitation. We aim to prevent abuse neglect and exploitation of vulnerable citizens and promote self-reliance and self-sufficiency for individuals and families.
The North Carolina Child Support program operates in accordance with Public Law 93-647 North Carolina General Statutesand federal regulations. North Carolina Child Support Services utilizes a statewide case management and financial system known as the Automated Collection and Tracking System (ACTS). This position will work within the Systems and User Support Unit also known as the Child Support Security Team. The Child Support Security team for the North Carolina Child Support Services is located at the Central Office in Raleigh North Carolina. The Security Team consists of two Administrative Specialist and a new Lead Security Officer.
This position job responsibilities include the security officer program security and IRS Pub 1075 correspondence.
Security Officer: Will ensure all reports audits communications team coverage new requirements from the state and federal IRS 1075 are implemented accurately and effectively. This position will provide customer service support to the central office local office child support and any other department with access to the Automated Collection and Tracking System (ACTS) and all other systems utilized by Child Support. The person in this position will assist the team members in analyzing researching and responding to questions concerns and issues regarding child support security. This person is responsible for ensuring security is maintained to meet all Internal Revenue Service (IRS) federal and state mandated laws rules and regulations for all systems accessed by child support workers.
Program Security: This position is responsible for reviewing request granting access changes deletions of all users access in ACTS and managing all child support security forms. This position is responsible for reviewing the monthly RACF (Resource Access Control Facility) and WIRM (Web Identity Role Management) reports to ensure state child support staff access is correct. This position will conduct quarterly and annual audits of all workers with access to ACTS. Assist users with password rests for ACTS Data Warehouse WIRM IDEC (Interstate Data Exchange Consortium) Smart Image Viewer and NCID (North Carline Identity Management).
IRS PUB 1075: This position is responsible for assisting and preparing annual safeguard and corrective action reports submitted to the Internal Revenue Service Department (IRS). The team collaborates with Privacy and Security Information Technology Division (ITD) and the Internal Revenue Service (IRS) for on-site visits every three years. Corresponds with the IRS reviewer with questions/concerns regarding the states IRS inspection and field inspections. This position assist field representatives with questions pertaining to the IRS and state security requirements in the local offices.
Present security and confidentiality information to the Child Support Services staff.
Position must analyze and interpret IRS and state security policy changes to identify significant changes that must be implemented statewide. This position will evaluate the changes and procedures implemented to ensure accuracy applicability efficiency and validity.
Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service leave. In addition paid parental leave is available to eligible employees.
Visit website for State BenefitsKnowledge Skills and Abilities / Competencies
To receive credit for all of your work history and credentials you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:
The Knowledge Skills and Abilities listed below along with the Minimum Education and Experience Requirements are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below). Click these links for additional information: Introduction to the Job Application and Addressing Knowledge Skills and Abilities.
- Working knowledge of North Carolina Child Support Program
- Demonstrated ability to research analyze and interpret Federal and State laws
- Proven experience using the Automated Collection and Tracking System
Minimum Education and Experience Requirements
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked education with the date graduated all work experience and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
Applicants seeking Veterans Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.
Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service please visit the NACES membership website at Transcripts degree evaluations and cover letters may be uploaded with your application.
NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status please contact Talent Acquisition at
To check the status of an application please log in to your NC Government Job Opportunities account and click Application Status.
For technical issues with your application please call the NeoGov Help Line at . If you have a technical issue with your Government Jobs account please call their Help Line at 1-.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
