Customer Service Associate
Customer Service Associate
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Job Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Company overview
Marken UPS Healthcare Precision Logistics (formerly Marken MNX & Polar Speed) the clinical and advanced therapy subsidiary of UPS Healthcare unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
Job Purpose:
To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.
This role is 4 days on and 4 days off 8am till 8pm
Main Duties and Responsibilities:
To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
Working with customers internal & external on daily basis with the aim of developing an excellent working relationship.
Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
Booking and processing booking requests within Markens internal database generating and verifying shipping documentation where applicable.
Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
Entering clinical trial sites into Markens internal database (where necessary).
Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
Preparing verifying and distributing country specific project documentation.
Filing and archiving where .
Attending customer meetings and teleconferences when .
Qualifications:
Skilled in use of Microsoft Suite (Excel Word and Outlook)
Knowledgeable with computers
Thorough understanding of Aviation/Airline networks
Excellent communication skills and ability to influence others
Excellent problem solving and prioritization skills essential
Flexibility in working hours . Weekend coverage in Customer Services in some cases
Employee Type:
UPS is committed to providing a workplace free of discrimination harassment and retaliation.
Required Experience:
IC
Employment Type
Full-Time
