Customer Service Executive
Customer Service Executive
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Purpose & Scope
Support our customers through the complete lifecycle of an order from receipt through to shipment and invoicing.
Process sales orders and liaise with the Planning Team to optimise the offering to the customer.
Work closely with all departments across the Site to enhance the customer experience.
Support our regional Sales Team to manage their customer relationships.
Liaise with the Quality Team to help resolve customer complaints in a timely and efficient manner.
Key Accountabilities
Processing sales orders to ensure they are accurately entered into the ERP system within the agreed timescales.
Follow up the order entry with an order confirmation monitor the progress of orders and proactively communicate any updates to the plan.
Actively manage customer communications through the Customer Relationship Management (CRM) system responding to customer enquiries within agreed timescales.
Ensure the customer communication is clear precise and professional.
Administrator customer complaints supporting with the initial containment and longer-term resolution.
Develop strong and sustainably professional relationships with customers the Site and wider business.
Position Requirements
> 2 years experience within Customer Service preferably with a manufacturing background.
Excellent communication and analytical skills.
Professional can-do attitude to delivering customer service.
Strong team player with ability to work independently.
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Employment Type
Full-Time
