IT Support Officer
IT Support Officer
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Job Description
- Make a real impact in regional healthcare by supporting vital technology services.
- Enjoy variety in your work collaborative relationships and opportunities to make a real difference
- Work with state-of-the-art hardware and software
Are you an experienced IT professional who enjoys solving problems and enabling others through technologyJoin the University of Newcastle Department of Rural Health as an IT Support Officer where youll play a key role in maintaining and supporting essential computing and audio-visual technologies that help deliver world-class education and health outcomes in rural communities.
The Role
In this hands-on and service-focused role you will:
- Manage and support staff computing technologies (workstations mobile devices software applications).
- Provide prompt friendly technical support and training to staff and students across multiple rural locations.
- Maintain and troubleshoot audio-visual technologies in teaching and meeting spaces.
- Resolve complex software incidents (including StarRez accommodation system) and implement programming updates in consultation with users and vendors.
- Deliver onboarding and training sessions and develop user guides and support materials.
- Support local IT and AV projects contributing to process improvement and documentation.
- Uphold University IT standards policies and cyber security requirements.
What youll bring
- Proven experience in IT support particularly with Microsoft technologies and user-facing systems.
- Strong problem-solving skills and the ability to manage and resolve technical issues efficiently.
- Excellent communication and interpersonal skills with a passion for delivering quality service.
- Ability to manage competing priorities work independently and contribute to team projects.
This continuing position is full time at a HEW5 Higher Education Level located at Tamworth.
About our University
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence equity engagement and sustainability the University of Newcastles Looking Ahead Strategic Plan 2020-2025 outlines the Universitys commitment to delivering an exceptional student experience and serving our communities.
For more information click here Our Uni.
About the Unit
The University of Newcastle Department of Rural Health (UONDRH) delivers a number of programs aimed at improving the health and wellbeing of regional rural and Indigenous communities within the New England North West Slopes and Plains and areas of the Hunter Valley and New England Rivers regions. Through a variety of programs the UONDRH has made it possible for undergraduate and postgraduate students studying medicine nursing and allied health disciplines at the University of Newcastle to complete a large part of their education and training in a rural setting at one of 7 locations Tamworth Armidale Taree Moree Inverell Port Macquarie and Coffs Harbour.
What we offer
In addition to working for a university that is breaking boundaries discovering new ways of thinking and cementing a place as a global leader we offer a range of benefits to our employees to ensure you balance your commitments stay healthy and work effectively.
These include:
- The remuneration for this position is from$80972 - $93929 p.a. superannuation and is commensurate with skills and experience
- 17% super and salary packaging
- Additional University Holiday days generous personal leave and parental leave annual leave loading and additional purchased leave scheme
- Discounts in private health insurance gym memberships software travel and more
- Wellbeing programs
Your next steps
Please visit here for a guide on how to apply for a role.
If viewing this on a job board other than the Universitys please click Apply to reach the Universitys website where a copy of the Position Description can be accessed. Please download a copy before commencing your application.
Your application must include:
- Your resume
- A cover letter outlining your motivation to apply for this opportunity
- A statement addressing the Selection Criteria listed below demonstrating your qualifications and experience with examples.
- A degree with subsequent relevant experience; or an equivalent combination of relevant experience and/or education/training.
- Demonstrated competence in information and communications technologies including audio Visual technologies the use of software applications including Microsoft suite. Experience with StarRez highly desirable.
- High level written and oral communication skills including sensitivity and an ability to communicate with a broad range of people.
- Demonstrated ability to organise workflow and meet deadlines.
- Ability to participate in intra-state travel.
- A current NSW drivers licence.
- Knowledge of and experience in adhering to workplace policies and procedures in the areas of work health safety diversity and promoting a respectful workplace culture
To ensure that your application receives full consideration its important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.
Please upload your Cover Letter and response to the requested Criteria as one PDF document.
Your Cover Letter and Response to the Selection Criteria should not exceed 4 pages (approximately 2000 words).
For specific position enquiries please Paul Price Operations Manager on (02)or via email
Having Difficulties Please reach out to us:
Closing date:Monday 16th June 2025 11:59pm AEST
We are excited to beLooking Aheadwith you
Required Experience:
Unclear Seniority
Employment Type
Full-Time
