Lobby Service Manager
Lobby Service Manager
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USD 63107 - 63107
1 Vacancy
Job Description
Position Description
The Lobby Service Manager for Property Tax Division of the Office of the Harris County Tax Assessor-Collector is responsible for overseeing the daily operations of the property tax lobby ensuring efficient customer service accurate financial processing and compliance with applicable regulations. This role involves supervising front-line staff handling escalated taxpayer inquiries managing resource allocation during high-traffic periods and maintaining daily financial reconciliation and reporting procedures.
Duties and Responsibilities
Assess taxpayer inquiries and determine appropriate resolution including direct responses or referral to specialized staff.
Monitor and manage daily lobby operations to optimize workflow reduce wait times and enhance customer experience.
Handle daily cash deposits reconcile financial records and ensure accuracy in financial reporting.
Ensure deposits are posted correctly
Submit monthly reports to agencies such as the Texas Alcoholic Beverage Commission (TABC).
Maintain compliance with regulatory guidelines including Special Inventory Tax (SIT) requirements.
Operate and troubleshoot office equipment including cash counters scanners and copiers.
Plan direct and supervise department personnel by providing training career path goals positive
Manage ticketing systems and other tools to support efficient lobby traffic flow.
Manage time and schedule for Lobby Services staff.
Communicate with other departments outside organizations and governmental entities.
Provide conflict resolution for escalated taxpayer concerns in a professional and effective manner.
Cross-train employees to ensure ample coverage during tax season
- Additional duties as assigned
Harris County is an Equal Opportunity EmployerRequirements
Education
High school diploma or equivalent required
Experience
Minimum of three (3) years of experience in customer service cash handling or public service operations
Minimum of two (2) years in a supervisory or management role within a financial or regulatory environment
Experience with regulatory compliance reporting and financial reconciliation processes.
Knowledge Skills and Abilities
Proficient in cash handling and financial reconciliation processes.
Effective verbal and written communication skills.
Proficient in cash handling and financial reconciliation processes.
Excellent customer service and conflict resolution techniques
Attention to detail in all financial and administrative reporting.
Familiarity with Microsoft Office Suite (Excel Word) and financial database systems.
Strong organizational and multitasking abilities in a dynamic environment.
NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.Preferences
Associate degree or higher in Business Administration Public Administration or related field preferred
General Information
Position Type and Typical Hours of Work:
Full-time position
Typical hours of operation are Monday through Friday 7:45 a.m. to 4:45 p.m.
Occasional overtime may be required during peak tax seasons or special reporting deadlines.
WORKING CONDITIONS MENTAL AND PHYSICAL DEMANDS
Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Largely sedentary role with minor physical effort required however it may at times involve long periods of standing walking bending reaching stretching climbing lifting up to 10lbs or similar activities (e.g. filing delivering sorting).
A frequent volume of work and deadlines impose strain on a routine basis
Regular application of basic skills (calculator keyboard hand tools eye/hand coordination)
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Required Experience:
Manager
Employment Type
Full-Time
