Aftersales Manager
Aftersales Manager
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Job Description
Job Description
Aftermarket / Technical Support Manager
Newry
Salary depending on experience
An excellent opportunity for a hands-on Aftermarket / Technical Support Specialist to join a growing company in the crushing and screening industry. Youll be the key link between the customer and the service team ensuring issues are resolved quickly and efficiently either over the phone or through the field team.
Top 3 Things to Know About this Job:
- Work with industry-leading crushing & screening equipment
- High level of autonomy and responsibility
- Fast-growing company with strong long-term opportunities
The Role:
- First point of contact for technical support
- Diagnose issues over the phone; troubleshoot and resolve remotely where possible
- Delegate field service work to engineers when needed
- Manage and coordinate the service & commissioning schedule
- Oversee warranty registrations and claims
- Organise dealer training programmes
- Support with aftermarket parts sales (this may become a separate role as we grow)
- Liaise with customers engineers and suppliers to keep operations running smoothly
The Person:
- Strong background in crushing & screening equipment
- Comfortable on the phone with good communication and computer skills
- Ability to stay calm and problem-solve under pressure
- Practical and organised with a proactive get-it-done attitude
- Mechanical or technical background preferred
- Previous experience in service coordination or technical support a strong advantage
Next Steps
For further information and to apply for this role please contact Insert Name. Visit our website for more opportunities.
Expert confidential recruitment advice available.
Salary is negotiable and will depend on your experience and expertise.
Let me know if youd like a version tailored for a specific job board or recruiter listing.
Required Experience:
Manager
Employment Type
Full-Time
