Technical Support Agent for the German Market
Technical Support Agent for the German Market
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Job Description
Our Client Netatmo develops ground-breaking intuitive and beautifully designed connected consumer electronics. Truly smart our innovative products provide a seamless experience that helps users create a safe healthy comfortable and eco-friendly. As a Technical Support agent you will handle tech queries over email and chat and strive for first-contact resolution.
Tasks
What you will be doing
- Understand and respond to clients requests.
- Analyse the clients situation to reply to them quickly and efficiently.
- Identify technical incidents apprehend them and provide an appropriate solution.
- Offer adequate solutions with a positive approach.
- Organise product returns and follow up on exchanges and repairs.
Requirements
What skills & experience you will bring to us
- A fluent level of German (spoken and written).
- A high level of English.
- You are very well organised and have excellent interpersonal skills.
- You can put yourself in our customers shoes analyse their problems and offer them individual solutions.
- Within our dynamic motivated and multicultural team you will reply to the demands of our customers for all the products in the Netatmo range.
- You know how to work within a team.
- You adjust quickly to new environments and you can follow procedures and deal with deadlines.
Benefits
What do we offer
- Starting Date: June 2025.
- Salary: 23.000 gross per year.
- Working hours: Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
- Fully Paid Training that optimally prepares you for your job - 2 weeks (full time and office-based).
- 24 holiday days per year on a full-time basis.
- Work Model: Hybrid working model.
- Location: Barcelona Spain
Additional Benefits:
- Employee Assistance Program - Free confidential and impartial guidance and support.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
About us!
At CPM we believe in fostering a culture of care curiosity and achieving together. This isnt just a slogan its reflected in the incredible opportunities we offer how we do our work and the way we interact among each other with customers and clients.
CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#WeCare #WeAreCurious #WeAchieveTogether
Employment Type
Full Time
