Merchant Risk Analyst
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Job Description
Are you passionate about risk management and excited about ensuring operational excellence in a fast-paced environment Do you thrive on analyzing data resolving escalations and enhancing processes
If so buckle up! Passport International - Terminal3 sister company is looking for a Merchant Risk Analyst in Cairo to safeguard our operations optimize risk processes and ensure seamless compliance in the payments landscape! In this role youll be at the forefront of monitoring merchant activity managing risk escalations and enhancing fraudprevention strategies to keep Passport International a trusted partner in the industry.
Who we are looking for:
- Analytical Problem-Solver: Youre an expert at analyzing data identifying trends and making data-driven decisions.
- Detail-Oriented & Process-Driven: You have a keen eye for detail and a structured approach to optimizing workflows and risk assessments.
- Strong Communicator: You can deliver clear concise communication to both internal and external stakeholders.
- Independent & Critical Thinker: Youre comfortable making informed decisions and tackling complex risk scenarios with confidence.
Tasks
- Merchant Risk Monitoring: Conduct in-depth reviews during merchant onboarding to ensure compliance.
- Monitor transaction trends risk indicators and merchant performance to identify potential issues.
- Manage account suspensions closures and settlements when necessary.
- Escalation & Fraud Prevention: Respond promptly to merchant risk escalations compliance concerns and fraud cases.
- Collaborate with external stakeholders to resolve issues efficiently.
- Data-Driven Insights & Reporting: Analyze risk metrics and transaction data generating reports with actionable insights.
- Improve risk detection models and develop new strategies for fraud prevention.
- Process Optimization & Compliance: Enhance risk monitoring tools and streamline processes to improve accuracy and efficiency.
- Identify workflow gaps and recommend effective risk mitigation strategies.
- Document policies and conduct training sessions for internal alignment.
- Special Case Management: Handle high-risk merchants requiring tailored strategies and decision-making.
- Work with cross-functional teams to execute resolutions for complex risk scenarios.
Requirements
Bachelors or Masters Degree in Business Finance Risk Management or a related field.
Native or near-native proficiency in English and Arabic (with strong written verbal and analytical communication skills).
Technical Understanding: You dont need to be a programmer but you should be comfortable working with risk management tools data analytics and payment systems.
Proven experience in risk management compliance fraud prevention or a similar role.
Previous experience in the financial sector (banks fintech or payment service providers) with expertise in merchant account monitoring and escalation management.
Strong proficiency in data analysis tools and risk management systems.
Deep understanding of regulatory and compliance frameworks.
A proactive mindset and ability to mitigate risks effectively.
Excellent written and verbal communication skills in English and Arabic.
Ability to quickly interpret and convey complex data insights.
Work Location: This is an on-site role in Arabella Plaza New Cairo. We believe in fostering collaboration and shared learning through co-location.
Work Authorization: You must already be eligible to work in Egypt (We do not sponsor overseas relocations). However we offer equal opportunity to everyone regardless of background or nationality!
Employment Type
Full Time
