Shopify Customer and Admin Support (ZR_23790_JOB)
Shopify Customer and Admin Support (ZR_23790_JOB)
Posted on :
02-06-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Schedule:
- Monday to Friday from 7:00 AM to 2:00 PM California Time
- (7 hours per day 35 hours per week)
- Timezone: PST
About the Company:
We are a dynamic and innovative company focused on bringing the best products and services to our customers through our e-commerce platform. Our team is dedicated to providing exceptional customer service and efficient administrative support to ensure smooth operations and customer satisfaction.
Job Description:
We are seeking a full-time Customer Support and Administrative Assistant to join our team. The ideal candidate will have excellent written communication skills and experience with e-commerce platforms particularly Shopify. They will be responsible for responding to customer emails updating orders performing administrative tasks and scheduling meetings for the co-founders.
Responsibilities
- Be the voice of the Company responding to customer emails DMs and texts with warmth care and a little sprinkle of Fun Guy magic.
- Own customer support across Shopify Gorgias Slack and Klaviyo processing refunds reships and subscription changes.
- Log customer feedback in spreadsheets and surface insights to the team to help us continuously improve.
- Create and maintain internal systems to keep everything running smooth inbox organization order logs product feedback reports and more.
- Handle admin tasks for the co-founders like scheduling meetings light research and data entry.
- Bring fresh ideas for how we can level up the customer experience and community vibes.
Requirements
- APPLICANTS MUST COMPLETE THE CLIENTS ASSESSMENT
- A customer service lover you genuinely enjoy making peoples day better.
- Hyper-organized like spreadsheet-obsessed and naturally wired to create systems.
- Pro at Slack Shopify and Gsuite (bonus points for Gorgias Recharge Klaviyo and Rebuy).
- Excellent written communicator who can adapt to the companys warm groovy brand tone.
- Self-starter with a proactive solution-oriented mindset.
- Strong attention to detail no email goes unanswered no task falls through the cracks.
- Comfortable working independently and managing your own time.
Independent Contractor Perks
- Permanent work-from-home
- Immediate hiring
- Steady freelance job
ZR23790JOB
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Employment Type
Full Time
Company Industry
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