Tqm (422114)

Requisition ID: 422114
Work Area: Consulting and Professional Services
Expected Travel: 0 - 60%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4
Hiring Manager: Cesar Futema
Recruiter Name: Lucy Emmerson
Additional Locations:

What youll do

As the Lead TQM you will:

• Lead Premium Engagement program
• Support or execute analysis of customer situation/requirements including business requirements program/project IT transformational architecture development infrastructure and operational topics
• Support or execute engagement planning of Premium Engagement services to customer situation/requirements solutions create a value proposition secure customer alignment including working with the account team expert engagement engineer solution or industry experts partners executive sponsors or delivery support teams
• Support engagement quality and execution of Premium Engagement services including governance top issue/escalation management executive reporting & presentations resource staffing contract management and services delivery
• Execute engineering services or resources for end-to-end projects or focused phased activities including design optimization assessment technical integration validation operations escalations empower training and workshops

What you bring

• Strong SAP business and technical solution architecture expertise.
• 10 years of experience with SAPs Enterprise Solutions Industry Solutions Platform Solutions SaaS Solutions Third-Party Technologies or Partner Technologies.
• Experience with SAP HANA S/4 HANA or SAP Business Technology Platform preferred.
• SAP project management value management and quality management practices
• Experience leading design implementation and change management projects
• Pre-sales Solutioning Procurement Contract Lifecycles Contract Renewals and Customer Retention experience
• Experience working with c-levels senior leaders influencers and trusted advisors
• Strong facilitation negotiation and de-escalation skills
• Bachelor or Masters STEM Degree: Science Tech Engineering Math or equivalent experience in the field of technology

Meet your team

SAP Lead Technical Quality Manager is a key member of the Customer Success organization and works with customers with Premium Engagement contracts and is responsible for the overall delivery of contracted services

SAPS DIVERSITY COMMITMENT
To harness the power of innovation SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team: .

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy.

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age race religion national origin gender sexual orientation gender identity protected veteran status or disability.

Compensation Range Transparency: SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is actual amount to be offered to the successful candidateswill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms.A summary of benefits and eligibility requirements can be found by clicking this link:SAP North America Benefits.