Warranty Administrator
Warranty Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Were seeking a Warranty Administrator to join our team at Robert Brogdens Olathe Buick GMC.
Are you looking for a new opportunity to work with a high-volume dealer Do you have General Motors experience We strongly encourage you to apply to our Warranty Administrator position. Are you tired of working for a large automotive group and ready for a change You can make a huge difference at our privately-owned dealership.
About Us
Robert Brogden Buick GMC is one of the regions largest volume dealerships serving the communities in Kansas and Missouri for over 30 years. Were the #1 General Motors dealership in Kansas. Were proud of retaining our loyal customer base of over 81% for the last 6 years. Our team enjoys cutting-edge training programs a fantastic culture and opportunities for advancement which are company-wide focuses to help you grow both personally and professionally. Were interested in helping your career and adding to your resume because we know that happy employees lead to happier customers.
What We Offer
- Medical Vision and Dental
- 401K Plan with industry leading employer match
- Paid time off and vacation
- Collection and reimbursement bonuses based on performance *see GM
- Unlimited growth opportunities
- Ongoing Company Sponsored Training
- Employee vehicle purchase plans
- Family owned
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Saturday Lunches
- Discounts on products and services
- Relocation assistance for qualified candidates
- Flexible Hours
- 5-Day Work Week
Responsibilities
- Book warranty repair orders and submit claims of manufacturer warranty.
- Maintain receivables schedules; service contract claim submission and follow up.
- Work closely and effectively with team of technicians service writers and supervisors.
- Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.
- Communicate with Service Advisors to define the scope of a warranty claim.
- Process all warranty paperwork to ensure proper documentation and to verify criteria.
- Arrange for parts for shipment to factory or distributor.
- Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
- Stays abreast of all factory recalls announcements and procedures.
- Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
- Review every warranty repair order written for proper completion accuracy and legibility according to the applicable policies and procedure manuals.
- Figure out the applicable labor operation code failure codes and/or other administrative data required and enter them on orders.
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
- Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
- Maintain record of all claims submitted returned/rejected and paid and their current status
- Establish and maintain a record and control of the physical inventory of parts to be returned inspected or scrapped by the manufacturer or other warranty authority.
- Provide a weekly report to the service manager regarding claims status.
- Report to management any situation or condition that jeopardizes the safety welfare or integrity of the dealership its employees or customers.
Qualifications
- Previous General Motors (GM) experience preferred
- Minimum of 2 years of franchise dealership warranty experience required
- Attention to detail
- Ability to work well with others and be part of a team
- Proficiency Microsoft Office
- General accounting knowledge preferred
- Must have reliable transportation
- Must pass a background check pre-employment drug screening and have a clean driving record
- Must be able to perform the physical demands of the job
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
