Teller

The Teller in the Revenue Collection Division collects andvalidates all monies due to the City of Milwaukee and performs daily balancingof all processed receipts and disbursements.

Teller/Cashiering

• Process payments through the Munis Tax System and the iNovah Cashier System for real estate and personal property taxes and special improvement bonds.
• Collect accounts receivable and water bill payments.
• Collect and validate receipt of all deposits presented by City departments.
• Process garnishment fees.
• Collect and validate license fees.
• Audit complete prepare match and mail animal licenses.
• Collect health dental and group life insurance premium payments.
• Process City employee travel salary advances and reimbursements.
• Administer disbursement for accounts payable checks for pickup items.
• Cash payroll and personal checks for City Employees
• Prepare a daily accounting of all cash checks and balance receipts.
• Receive customer payments and record payment arrangements; accept payments through U.S. mail; and process payments in accordance with approved cashiering procedures.
• Explain and clarify charges listed on bills; calculate and issue final billing statements.

Customer Service

• Provide excellent customer service by professionally and courteously responding to customer inquiries concerning bills accounts services ongoing cases and/or policies and procedures via the telephone and in person.
• Explain departmental policies to customers.
• Resolve inquiries and complaints satisfactorily.

Administrative and Reporting

• Compile and maintain standard operating procedures (SOPs) for job functions.
• Prepare end-of-day reports.
• Prepare reports for City Departments regarding license fee collections accounts receivable and health insurance.
• Perform accurate data entry of customer contact account updates problem resolution and/or documents into the departmental information system.
• Review and prepare documents.
• Process and send correspondence.

We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.

• The standard work hours are Monday through Friday 8:00 a.m. 4:45 p.m.; the Treasurers Office is open to the public from 8:15 a.m. 4:30 p.m.
• During the current collection period December 1 February 15 employees are permitted to use (1) vacation day in the month of December and/or (1) vacation day in the month of January. Off days allowed are dependent on work load and manager discretion. (Revised on 05/30/2025)

1. Regular status as a City of Milwaukee employee having successfully completed a probationary period for a civil service position or status as a City of Milwaukee employee in a fixed-term position.
2. Two years of full-time experience as a teller at a financial institution handling large sums of money (in excess of $10000 daily) in finance banking collections or a closely related industry.

Equivalent combinations of education and experience may beconsidered.

NOTICE:Please do not attach your academictranscripts to your employment application. The hiring department will verifycandidates education as part of the background screening process beforeextending any job offers.

• Certified cash handler.

Technical

• Ability to perform cashiering and teller duties.
• Ability to consistently handle a high volume of customer inquiries in person.
• Knowledge of office practices and procedures.
• Ability to learn and effectively use departmental software applications such as Munis iNovah and the Microsoft Office applications.
• Accurate keyboarding and data entry skills.
• Ability to perform mathematical calculations quickly and with accuracy.
• Ability to use office equipment such as cash registers check scanners calculators copiers and fax machines.
• Ability to accurately maintain departmental records.
• Ability to read understand and process work-related documents such as bills and other financial records correspondence forms and reports.

Customer Service

• Knowledge of the principles and practices of providing excellent customer service.
• Knowledge of proper telephone etiquette.
• Ability to greet and professionally serve walk-in customers.
• Ability to provide excellent customer service to people from all socioeconomic educational and cultural backgrounds.
• Active listening skills and patience.
• Ability to remain composed and diplomatic when working under pressure even when people are upset.
• Ability to learn retain and apply work rules practices and policies while interacting with customers.

Communication and Interpersonal

• Ability to understand and follow instructions both written and verbal.
• Written communication skills including the ability to accurately record information and prepare correspondence forms reports and standard operating procedures.
• Ability to work well in a team environment.
• Ability to work cooperatively and effectively with coworkers and customers whose backgrounds may differ from ones own.

Judgment and Professionalism

• Ability to multitask in a fast-paced environment.
• Attention to detail to ensure accurate processing of all payment transactions.
• Honesty integrity and the ability to maintain confidentiality.
• Problem-solving skills.
• Ability to serve as an effective steward of City resources.

The current salary range (Pay Range 6KN) is $49399-$58914 annually and the resident incentive salary range for City of Milwaukeeresidents is $50881-$60681 annually.

Appointment will be made in accordance with the provisionsof the salary ordinance.

THE SELECTION PROCESSwill be job-related and willconsist of one or more of the following: an evaluation of related educationexperience and accomplishments an evaluation of written communicationinterviews and/or other assessment methods. The City Treasurers Officereserves the right to call only the most qualified candidates to proceed in theselection process. Information from the selection process will be used to makea hiring decision. Selected candidates will be transferred and/or promoted tothe position.

INITIAL FILING DATE The selection process will beheld as soon as practical after the deadline listed above. Receipt ofapplications may be discontinued at any time after this date without priornotice. However recruitment may continue until the needs of the City have beenmet. The applicant is responsible for attending all phases of the selectionprocess at the time and place designated by the hiring authority.

NOTE:Transfer/Promotional Opportunities andPromotional Examinations are not open to Milwaukee Public Schools employees orto the public. Only current City of Milwaukee employees and civilian personnelin MFD and MPD hired through a City Service Commission process who havesuccessfully passed a probationary period for a Civil Service position or whohave status as a City of Milwaukee employee in a fixed-term position will beconsidered. Individuals with exempt provisional temporary or emergencyappointments are not eligible for transfer.

• APPLICATIONSand further information may be accessed by visiting you would like assistance completing an application please contact the Department of Employee Relations at or.
• The Department of Employee Relations is located at City Hall 200 E. Wells St. Room 706 Milwaukee WI 53202

EEO 603

The City of Milwaukee values and encourages diversity and isan equal opportunity employer.