ISD Global Support Technician
ISD Global Support Technician
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Job Description
Are you interested in being part of an innovative team that supports Westinghouses mission to provide clean energy solutions At Westinghouse we recognize that our employees are our most valuable asset and we seek to identify attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
The ISD Global Support Technician is responsible for performing work across multiple areas (sites) and providing support to end users on a variety of issues. Identify research and resolve technical problems. Respond to escalated incidents as well as telephone calls email and chat requests for technical support from end users.
Provide and is responsible for the setup configuration troubleshooting analysis and repairing of computer systems computer peripherals mobile devices and telephones. Install operate test maintain diagnose and monitor computer and support equipment operations by utilizing advanced troubleshooting techniques and departmental procedures.
Your Day to Day:
- Troubleshoot and repair personal computer equipment and mobile devices. Analyze user related problems to determine problem source. Notify appropriate personnel of problem source and assist in the resolution.
- Network monitoring Change Coordination and Configuration Drawing Management Hardware and Software upgrades.
- Provide support for Infrastructure and System Upgrades System Refresh Outages and various IT related projects.
- Installs and make changes to PC peripherals telephony and printer devices.
- Support and Troubleshoot Video Conference equipment.
- Provide support for Active Directory and hands on support and for servers and network equipment.
- Manage the local IT asset inventory stockroom and CMDB
- Assist in Virus Remediation and security incident response as required.
- Develop/maintain standards records and procedures for installation of computer hardware and software
- Manage on call/afterhours support for responsible office locations (Where Applicable).
- Order computer peripherals and process invoicing using SAP / Ariba.
Who You Are:
- Bachelors Degree or High School Diploma plus 3 years of experience in related IT Field.
- 3years of experience in a related IT Field.
- MCSE Certification is a plus
- Experience working with remote control software applications is desired.
- Experience with Windows operating systems
- Excellent Problem Solving and Communication Skills
- Ability to troubleshoot and solve problems independently by effectively leveraging provided tools
Why Westinghouse
Westinghouse Electric Company is the global nuclear energy industrys first choice for safe clean and efficient energy solutions. We enable our delivery of this vision by living our value system:
- Safety and Quality
- Integrity and Trust
- Customer Focus and Innovation
- Speed and Passion to Win
- Teamwork and Accountability
Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer:
- Competitive Salary
- Comprehensive Health Wellness and Income Protection Benefits
- 401(k) Savings Plan with Company Match
- Paid Vacations and Holidays
- Opportunities for Flexible Work Arrangements
- Educational Reimbursement Program
- Employee Referral Program
While our Global Headquarters are located in Cranberry Township PA we have over 9000 employees working at locations in 19 different countries. You can learn more by visiting .
EOE of Minorities / Females / Vets / Disability.
Get connected with Westinghouse on social media:
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Required Experience:
Exec
Employment Type
Full Time
