L1 Service Desk Agent with Portuguese
L1 Service Desk Agent with Portuguese
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Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world. Join us in connecting people to commerce in this vital rewarding role.
Due to natural growth we are increasing the size of our Customer Support Teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth and want the option to work in hybrid mode (after on-site training) then apply below and make this happen today.
You will be part of a strong team of Customer Support Specialists. You will have the support of a long established team to ensure your success and nurture a successful career as part of our Diebold Nixdorf family. We are looking for Portugueseand English speaking Specialists who can engage withour customers and clients.
Responsibilities:
- Provide User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
- Guide customers according to solution trees and knowledge base to solve incidents and service requests
- Provide detailed information on all performed activities to the next appropriate level specialists according to the process
- Update the call management system accurately and efficiently with call details actions taken and resolution
- Very good command of the PortugueseLanguage(at least C1)
- English at min. B2 level
- Strong at communication teamwork processes and customer orientation especially friendly and professional phone etiquette
- PC literacy especially the usage of Microsoft Office package
- Willingness to work on shifts
- Knowledge of customer service principles and practices
Preferred qualifications:
- Experience in a similar position would be an asset
We offer you:
- Contract of employment
- Over 8000 industry recognised and also certified trainings
- Various options of development
- Being part of a multicultural team
- Possibility to use foreign languages on a daily basis
- Teamworking and supportive atmosphere in our teams
- Life insurance
- Private medical care
- Sport card
- 26 days of holiday regardless seniority
- Possibility of hybrid work (Warsaw) or remote after the training in the office
- Employee referral programme.
#LI-AO2 #LI-Hybrid
Required Experience:
Unclear Seniority
Employment Type
Full-Time
