Managed Services GDM PIT – Senior Associate- Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives needs and feelings of others.
• Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

JD -Performance Improvement Team- Senior Associate - Operate

Field CAN be edited

Field CANNOT be edited

Job Summary -

A career in our Managed Services team will give you an opportunity to collaborate with many delivery teams to help our clients implement and operate quality controls achieve operational efficiencies and establish continual improvement practices.

Within our global Managed Services platform Performance Improvement Team (PIT)s objective is to build a Service Excellence Culture through establishing Quality Governance framework driving training programs conducting reviews to assess Delivery Health at multiple stages (initiation execution and Closure) trigger/drive improvement initiatives and to inform the MSP leadership on current state of health while providing recommendations to mature the platform.

Minimum Degree Required (BQ) *:

Bachelors Degree

Degree Preferred: B.E / MBA (IT)

Required Field(s) of Study (BQ):

Engineering or Science

Preferred Field(s) of Study:

Computer Science

Minimum Year(s) of Experience (BQ) *:

6-9 years of experience with preferably 2-3 years in IT delivery

Certification(s) Preferred: PMP ITIL Business Analyst Lean & Six Sigma

Preferred Knowledge/Skills *:Data Visualization tools (PowerBI) PowerApps

Job Description

• Assist in managing PIT reviews ensuring alignment with strategic goals and timelines.
• Develop and maintain review plans schedules and status reports.
• Act as Product Owner for automation requirements and collaborate with technical team
• Develop learning modules on quality related topics
• Prepare clear and concise presentations for internal and external stakeholders.
• Assist in stakeholder communication and management to ensure all parties are informed and aligned.
• Always look for ways to enhance PIT processes & tools.

Position Requirements:

Required Skills:

• Experience in project management business analysis or a similar role.
• Proficiency in Power BI or any data visualization tool and reporting
• ITIL Process understanding for Managed Services
• Self-driven with strong focus on driving improvements
• Strong analytical and problem-solving skills.
• Ability to work collaboratively in a team environment and manage multiple priorities.
• Excellent communication skills and stakeholder management
• PMO

Preferred Skills:

• 2-3 years of delivery experience in IT projects
• Good Understanding of Business Process Backoffice Operations and experience in setting up quaiity controls
• Experience with Quality and Lean & Six Sigma is a plus.
• Excellent Presentation skills
• Change Management
• Low-Code/ No Code App development (eg PowerApps) and keenness to invest in learning new technologiess

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Creativity Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity 24 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

Yes

Job Posting End Date