Program Manager - Unified Communications (UC)
Program Manager - Unified Communications (UC)
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Job Description
Who we are:
For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.
We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your role:
Project management staff ensure development operations and customer implementation projects are completed smoothly and efficiently.
A Program Manager manages horizontally across multiple Global Relay development projects; engaging with stakeholders and identifying and managing the interdependencies between project teams to ensure that cross-project work effort remains feasible and delivers business value. The Program Manager facilitates processes and supports program execution escalates impediments manages risk and helps drive continuous improvement. Program Managers must have the ability to creatively define the project pacing and obtain incremental benefits before the program is complete.
Your responsibilities:
- Take the lead from a project planning and coordination perspective for the delivery of key projects (often involving multiple component teams). This will include working with product management on scope and with component teams on delivery approach and phasing using product management and delivery management tools.
- Working with component teams compile work estimates and planning assumptions and provide program management oversight to component-specific release overall target milestones per initiative based on work estimates and assumptions.
- Identify and coordinate cross-component and cross-product line dependencies throughout the development life cycle and track key project gates (including stakeholder architectural and security reviews) to completion.
- Work closely with component teams and the owners of integration testing environments to ensure readiness of environments and effective alignment/co-ordination across teams for integration tests refining the approach taken with this as Global Relay moves to increasing agility.
- Work with colleagues and key stakeholders at component team-specific and cross-team levels to actively remove any obstacles blocking progress and ensure releases and initiatives are tracking toscheduleescalating to engineering management or senior program management as appropriate.
- Proactively identify and manage delivery risks in accordance with Global Relays risk management framework.
- Track progress against target completion dates of releases and initiatives using Jira and other tools; work with component teams and senior program management to resolve any issues which impact plans.
- Report on progressat the appropriate meetings (project-specific and company-wide) in accordance with Global Relays project and program management framework.
- Acquire an understanding of the design business logic and technical architecture of the relevant productswhich is deep/detailed enough to support effective project delivery for priority initiatives.
- Be a champion for process improvements including those which will improve project predictability;identify opportunities to streamline and provide visibility into critical cross-component delivery activities; help teams with their ways of working.
- Provide guidance and assistance in resolving issues and removing roadblocks.
- Provide input on resourcing to address critical bottlenecks.
About you:
- Experience which includes 3 years of full lifecycle software development project management (as a Project Manager or equivalent role) including planning monitoring managing risks and issues and reporting on project status.
- Experience of project delivery usingAgile Scrumand hybrid development methodologies.
- Experience with driving cross-team initiatives and collaborating with stakeholders across the organization including working with remote teams.
- Experience of working with product management and software delivery management tools such as Productboard and Jira or equivalent.
- Self-starter with can-do approach who finds effective ways of getting the job done.
- Strong organizational planning stakeholder management and documentation skills.
- Strong technical background through education and/or work experience.
- Comfortable with diving into the detail to support teams with project delivery including ensuring all the is are dotted and ts are crossed in SDLC process terms.
- Ability to communicate effectively with both technical and non-technical individuals including being able to adjust communication style depending on the individual and situation.
- Ability to engage with teams/stakeholders and build positive relationships through questions (when appropriate) in support of project delivery. Such questions might help risks to be surfaced issues to be resolved or might provide friendly challenge to ways of working.
- Ability to get up to the required speed on product business logic and architecture through self-directed on-the-job learning.
- Experience with either SaaS messaging platform(s) or data integration for enterprise markets (desirable).
- One or more agile/project management qualifications (desirable) e.g. Project Management Professional (PMP) Prince2 Practitioner.
Compensation:
Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.
The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program corporate bonuses and an RRSP contribution matching program.
For Vancouver-based employees we provide a subsidized meal program courtesy of our talented in-house culinary team!
What you can expect:
At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.
We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important and we encourage that in our work culture. Whether its flexibility around work hours workstyle or lifestyle we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business culture and community involvement visit .
Required Experience:
Manager
Employment Type
Full Time
