Customer Communications & Operations Coordinator
Customer Communications & Operations Coordinator
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Job Description
- Company parties
- Training & development
We are looking for a highly organized and proactive individual to join our team as a Customer Communications & Operations Coordinator. This role is essential in ensuring smooth communication with our customers and supporting internal operations. You will be the key point of contact for incoming customer inquiries manage day-to-day communication support scheduling and help keep our operations running efficiently.
- Return customer calls from our call center and schedule services accordingly
- Engage with existing customers who reach out via our business phone line
- Manage daily communication with customers via phone text and email
- Track and manage company trucks including maintenance schedules and availability
- Collect required documentation from subcontractors such as W-9s and Certificates of Insurance
- Send daily reports to ASP owners detailing customer communications
- Send reminders to scheduled customers including upcoming filter cleaning appointments
- Maintain an organized and updated Outlook inbox to ensure timely follow-ups and clear communication threads
- Excellent verbal and written communication skills
- Strong organizational abilities with attention to detail
- Proficiency in Microsoft Outlook and general calendar/email tools
- Friendly and professional demeanor with a customer-focused attitude
- Prior experience in customer service scheduling or administrative support is a plus
Were a close-knit supportive team committed to providing the best service experience for our customers. If youre someone who thrives on staying organized keeping communication flowing and helping things run efficiently wed love to hear from you!
Flexible work from home options available.
ASP is the nations largest and most trusted swimming pool cleaning franchise system with 257 locations across 20 states. Each location is independently owned and operated by a small business owner. Our locations experienced professionals service overgallons of water each week always with reliable friendly service and a flat affordable rate.
A Leader in the Swimming Pool Service Industry
ASP was founded by Stewart Vernon in 2002 and he still leads the franchisor today. He drives the companys vision of increasing efficiency and lowering prices with a proven system and technological advances which each location employs. For example ASPs proprietary software platform Pool Ops automatically emails our clients a weekly digital report after each visit that includes the time of service services performed chemical balance chemicals added and a picture of the clean swimming pool.
Follow @lifeatASP to see what life is like working with an ASP team! #LifeatASP
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee and not to Americas Swimming Pool Corporate.
Required Experience:
IC
Employment Type
Part-Time
