Learns/maintains a thorough knowledge of inventory; provides excellent salesmanship
Customer Service-
Ensures customer satisfaction through providing professional knowledgeable courteous customer service and resolving customer complaints
Aids customers in choosing instruments and/or accessories to purchase
Processes merchandise returns refunds or exchanges
Assists customers in locating merchandise takes special orders answers questions
Makes sales calls- follow up calls on proposals approvals maximum rental credit extended warranty etc.
Processes rental applications
Take in repairs
Tasks
Receives incoming packages
Ships orders and returns
Manages Pitneybowes Machine
Shared tasks with sales team
Monitors for shoplifting
Labels & puts away accessory inventory
Ensures the sales floor is fully stocked neat organized and clean with all returned rentals exchanges and repairs put in their correct department
Restocks bows; assists with returns/ships orders receives refurbished bows
Showcases merchandise in an appealing manner and frequently updates the display
Maintains Cashiering area- Keeps non inventory items (merchandise bags display bags hangtags receipt paper printer paper labels sticky notes etc.) well stocked; clean & organized
Opens and Closes store with the rest of the sales staff
Calling tech support when there is a computer issue
Other daily/weekly housekeeping tasks includes dusting trash breaking down boxes & recycling
Participates in some rental meetings & weekend events
Job Preferences
Ability to play a stringed instrument
1-3 years of Sales experience
Available to work a 40 hour week including Saturdays
Skills
Attention to detail
Ability to take initiative and problem solve
Interpersonal skills and customer service skills required
Ability to present oneself as well as the company in a professional manner
Computer skills required
Compensation: $14.00 per hour
Bernhardt House of Violins takes pride in providing our string customers with quality instruments superior service expert information professional repair and restoration and accurate appraisals. Our satisfaction comes through contributing to music education supporting the performing arts and personally fulfilling the needs of our customers.
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