Patient Services Specialist
Patient Services Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Patient Services Specialist is responsible for excellent customer service greeting all patients ensuring completion of all new or updated patient paperwork scheduling appointments insurance verification workers compensation authorization answering phones and collecting all appropriate monies due at the time of service.
Greets welcomes and expedites patients as they check in while keeping staff and patients abreast of any delays
Instructs new patients on completion of consent to treat forms explains insurance benefit information MRI patient information forms (if applicable) and makes any necessary corrections to the patients account
Scans all new patient or updated patient information into the computer (including photo ID insurance cards referrals patient paperwork and payment logs)
Verifies rehabilitation benefits and documents benefits on paper and in the computer system
Explains financial requirements to the patient and collects time of service deductible co-pays and/or co-insurance and any outstanding balance for rehab or MRI (if applicable)
Communication with workers compensation for authorization of rehabilitation visits and documents on paper and in the computer system
Enter charge details for each patient per billing guidelines for workers compensation and MVA patients
Schedules new patient and follow-up patient appointments with the appropriate rehabilitation clinician
Communicates with the patients in the lobby if the clinician or MRI (if applicable) is running behind schedule
Communicates with all patients who no-show and notifies the adjuster of any no-show by a workers compensation patient
Reconciles the change drawer/petty
Required Experience:
Unclear Seniority
Employment Type
Full Time
