Quality Assurance Senior Manager
Quality Assurance Senior Manager
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Job Description
Job Details
DESCRIPTION
Why Join Us
AtJuno Health were not just building softwarewere transforming healthcare. As a division ofDSS Inc. we bring together over575 years of clinical experienceand30 years of software innovationto deliver ONC-certified EHR solutions that empower providers and improve patient outcomes.
OVERVIEW
The Senior Manager of Quality Assurance is a strategic management role responsible for guiding a team of QA professionals and ensuring the successful execution of product testing validation and continuous quality improvement. This role sets the direction for QA operations in alignment with industry standards such as ISO and CMMI while maintaining up-to-date job descriptions role expectations and salary structures across the QA function. The Senior Manager will proactively update QA processes and procedures to reflect the latest tools technologies and operational best practices. In close collaboration with Technical Support and Product Line managers this individual will lead efforts to identify track and resolve product issuesultimately enhancing product reliability and customer satisfaction. This position is ideal for an experienced QA manage with a passion for excellence process optimization and cross-functional collaboration in a fast-paced evolving environment.
The Quality Assurance (QA) Senior Manager - Juno Health will:
- Quality Assurance Leadership: Will ensure the consistent execution of QA processes and testing standards across all products. This role involves aligning QA priorities with Product Line Managers to coordinate effective issue identification and resolution. Additionally the manager will lead the development and implementation of testing procedures and scripts as well as oversee the verification of product functionality both after initial development and following any modifications.
- Team Management: Oversee the day-to-day performance and task management of the assigned QA staff identifying staffing needs and providing recommendations for recruitment and resource allocation. They will conductday reviews as well as annual performance appraisals for direct reports while facilitating mentorship training and professional development to ensure the team remains skilled and effective. Additionally the manager will ensure that all staff are equipped with the necessary tools software and resources to perform their duties efficiently.
- Cross-Functional Coordination: Work closely with Product Line Managers developers Technical Support and other departments to address issues and drive improvements in product quality. This role also manages communication with customers for QA support including product testing and issue resolution and leads regular product and project status meetings with both internal teams and external clients to maintain transparency and progress.
- Reporting & Administrative: Responsible for providing weekly QA status reports and updates to leadership ensuring clear visibility into team progress and challenges. They will also track and report employee sick and vacation leave requests review and approve staff expense reports and support the preparation of various management and performance-related reports as requested.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add modify change or rescind work assignments and make reasonable accommodation as needed.
SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES
Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA FedRAMP and NIST 800-53. Additionally they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
REQUIREMENTS
5 years experience in a capacity where you have clearly demonstrated mastery of the duties listed.
Previous experience in a Quality Assurance environment managing and/or testing PC based products in an organized environment
Previous experience in managing personnel
Use of all Microsoft Office Products
Possess analytical and problem-solving skills
Ability to work with other departments and managers within the workplace
Ability to define and organize a high level of product testing and verification via delivery of Quality Assurance services.
Ability to sense the importance or impact of issues and situations and take appropriate actions
Knowledge of Clinical workflows or EHR Software
Desired
Ability to work from an organizational perspective as well as independently and/or as a contributing team member
Possesses excellent listening skills and a commitment to communicating in a clear concise and timely manner at all times
Ability to organize time effectively while identifying barriers to progress proposing solutions and setting priorities
Ability to work effectively while maintaining accuracy and sensitivity under tight timelines and schedules
Ability to be independent self-motivated proactive results-oriented individual
EDUCATION AND/OR EXPERIENCE REQUIRMENTS:
Bachelors degree preferred; equivalent combinations of work experience andor education will be considered
Any additional applicable education or training
CERTIFICATION(S) LICENSES:
Certifications in one or all of the following areas desired but notrequired:
CSTE CSQA or ISTQB
PHYSICAL DEMANDS:
Standing
10% per day
Sitting
80% per day
Walking
10% per day
Stooping
5% per day
Lifting
10 lbs. several times a day (transporting laptop etc.)
50 lbs. unassisted 25 50% of the year (equipment and luggage while on travel)
Computer Work
60% per day
Telephone Work
50% per day
Reading
20% per day
Other please specify
25% - 50% of the year business travel via common carrier and/or personal auto unassisted
Juno Health a division of DSS Inc. is an Equal Opportunity Employer.
If you need an accommodation seeking employment with Juno Health please emailor call . Accommodations are made on a case-by-case basis.
Required Experience:
Senior Manager
Employment Type
Full-Time
