CRM Analytics Manager
CRM Analytics Manager
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1 Vacancy
Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
AmerisourceBergen Services Corporation - Responsible for the overall solution design & delivery in Salesforce analytics (Tableau CRM) for Cencoras Salesforce platform. Work with business/IT stakeholders to drive solution design and delivery for projects and initiatives. Accountable for solution design of Salesforce CRM analytics and related technologies by introducing innovative solutions in line with business objectives and market trends. Provide solution confirmation for all CRM analytics solutions to ensure best practices are followed and to ensure the solution is seamlessly integrated into existing solutions. Perform and lead analytics capability planning and roadmap as well as the organic growth of capabilities along with project delivery and for the integration of CRM solution with other enterprise solutions like contact center sales/service cloud experience cloud order management and e-commerce etc. Accountable for solution delivery of special projects proof of concepts and enhancement projects and responsible for analytics architectural governance and best practice design. Coordinate and collaborate with product vendors for product issue resolution and product upgrades and solutions. Collaborate with the business to understand their requirements and partner with other IT platforms and IT shared services to provide solutions and ideas to the business. Regularly review service provider performance to identify and confirm performance problems. Notify Vendor and VMO management of issues and escalate to the business and IT leaders with regards to vendor performance issues and improvement plans. #LI-DNI
What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law. The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedEqual Employment Opportunity
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services Corporation
Required Experience:
Manager
Employment Type
Full-Time
