Jr Operations Analyst
Jr Operations Analyst
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Job Description
Job description
About us
FULL Creative is a Portland-based product company with offices in India (Chennai) the United Kingdom (Edinburgh) and Canada (Toronto). In the US UK and Canada we go by the name AnywhereWorks. We are on a mission to create a world that empowers people to work from Anywhere. FULL Creative brings together engineers artists analysts product experts account managers sales executives and marketers to build a future where Work is what you do not where you do it.
Our mission
FULL Creatives mission is to change how the world works. Ideas are not bound by place or time and their implementation shouldnt be either. We are building towards a future when people can contribute free from limitations. We see the potential for a more inclusive more competitive model where outputs trump inputs.
We believe people should be able to work and learn together whether theyre across the table or across the world. In the conference room of your office building on a commuter train or sitting inside a sidewalk cafe we empower people to communicate collaborate and produce. We dont just want to change the world we want to improve it through solutions that scale empower and disrupt expectations.
Roles & responsibilities
Analyze data sets to identify trends patterns and actionable insights that improve Contact Center performance.
Ensure reports and analytics align with business goals and strategic direction.
Identify gather and document new reporting requirements from internal stakeholders.
Evaluate and recommend reporting tools and technologies to enhance analytics capabilities.
Conduct detailed business analysis and root cause analysis with clear data-driven recommendations.
Maintain and automate dashboards reports and visualizations using MS Office or Google Sheets.
Monitor operational issues and collaborate with teams to offer real-time solutions.
Work closely with Contact Center teams to support decision-making with timely and accurate data.
Share knowledge and best practices across the team to drive continuous improvement.
Job requirements
Must have
Experience 0-1 year
Strong numerical and analytical skills with the ability to interpret data and identify trends.
Basic understanding of Contact Center operations metrics and workflows.
Proficiency in MS Office and Google Sheets for data handling and reporting.
High attention to detail with strong planning and task prioritization skills.
Excellent communication and active listening skills.
Proactive approach to problem-solving with a solution-oriented mindset.
Ability to manage time effectively and meet consistent deadlines.
Strong team player with a sense of empathy accountability and collaboration.
Commitment to continuous learning and knowledge sharing.
Willingness to work in a 24/7/365 shift-based environment.
Should be flexible coming to office as per business requirements.
Workspace requirements
Private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).
All done!
Your application has been successfully submitted!
Required Experience:
IC
Employment Type
Full-Time
