Desktop Support Specialist - L1
Desktop Support Specialist - L1
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Who we are:
For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.
We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your role:
The Desktop Support Specialist - L1 provides enhanced technical and end-user support for desktop computers client-server based desktop applications and related corporate wireless devices to office staff.
Responsibilities will include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations wireless devices including laptops tablets cell phones printers plotters and projectors as well as application software and operating systems. The on-going support and maintenance of computers and applicable equipment over its complete life-cycle for company hardware software and periphery components. The ability to provide enhanced support to non-windows based desktop operating systems such as Ubuntu is considered a significant asset. Knowledge and enhanced experience working with ticketing and desktop management applications and systems is required.
These responsibilities require both independent and team-based investigation initiative sound judgment good communication and problem-solving skills as well as the ability to work in a team or with minimal supervision.
Your responsibilities:
- Troubleshooting and resolution of issues relating to operating systems (Windows 10 Mac and Ubuntu) and software applications installed on devices
- Investigation diagnoses troubleshooting HP-hardware and A/V equipment for conference rooms
- Deployment of images on Windows/MAC/Ubuntu workstations using deployment tools like SCCM or MDT/Landscape
- Attention to detail
- Maintain proper assets tracking records
- Ability to communicate effectively both orally and in writing
- Ability to follow run books and knowledge base
- Ability to work independently on assigned tasks or in contribution to a team project
- Ability to prioritize assigned workload and respond quickly to critical issues
- Service request ticket creation administration and closure
- Responsible for attending to users issues related to their domain accounts and access permissions
- Ability to navigate Active Directory in support of user object and computer object related issues
- Performing regular audio video equipment checks for the conference room machines
- Perform any necessary upgrades on workstation systems to ensure their longevity-
About You:
- Solid knowledge of desktops and operating systems for troubleshooting purposes
- 1-3 years experience building troubleshooting and deploying hardware devices (desktops laptops tablets printers and mobile devices)
- 1-3 years experience diagnosing troubleshooting and resolving hardware software network issues
- Solid knowledge and some experience with scripting and automation for servers and desktops would be considered an asset
- Relevant industry certifications are considered an asset:
- CompTIA A
- CompTIA Server
- Apple (ACSP ACTC)
- MCTS/MCITP
- Ability to learn quickly in a fast-paced environment
- Hands-on experience with SCCM /MDT
- A keen interest in computer hardware and systems technology
- Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
- Comfortable working under pressure in a fast-paced environment
- Excellent interpersonal and communication skills in both verbal and written English
- Strong skills in being organized and taking initiative
- Highly resourceful with good problem-solving abilities
- Ambition to improve skill set and knowledge base
- Knowledge of IP phone systems is considered an asset
- Ability to work in shifts which will include weekends
What you can expect:
At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.
We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important and we encourage that in our work culture. Whether its flexibility around work hours workstyle or lifestyle we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business culture and community involvement visit .
Required Experience:
Unclear Seniority
Employment Type
Full Time
