Senior Customer Account Management Rep (Onsite)

Date Posted:

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street East Hartford CT 06118 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

Pratt & Whitneys Aftermarket Operations organization has an opportunity for Senior Customer Account Management rep (CAM) in our Tooling Support Services (TSS) business. The person in this role is responsible for managing customer relationships orders and expectations for engine overhaul tooling to internal and external customers.

What You Will Do:

• Provides day-to-day customer operational support to ensure customer expectations are exceeded; expedites and resolves customer issues.

• Handles the flow of communication and provides feedback between the internal/external Customers and the rest of the Pratt & Whitney team.

• Collaborates on a regular basis with key departments: Operations Engineering Quality Finance Supply Chain etc.

• Works with other customer services team members to meet time-sensitive deadlines and solve daily challenges.

• Provide support to the customer account manager by preparing quotes order entry maintenance and other items as requested.

• Conducts weekly open order book reviews.

• Partners closely with finance to resolve invoicing discrepancies that impact accounts receivable.

• Supports standardization and provide suggestions of processes and best practices to provide a world-class customer service strategy policies and procedures to ensure smooth business operations.

Qualifications You Must Have:

• Advanced degree and 5 years of experience in business-to-business sales customer account management or general Aftermarket MRO Aerospace industry experience; OR Bachelors degree and 8 years of relevant industry experience; OR Associates degree or Technical Training (A&P/AMT) and 10 years of relevant industry experience; OR High School diploma and 12 years of relevant industry experience

Qualifications We Prefer:

• Degree in STEM field; Engineering Supply Chain or Business fields preferred.

• Aftermarket Aviation experience ideally in aftermarket tooling or engine overhaul business.

• Experience with Supplier B2B Account Management or managing large corporate accounts.

• Ability to build and maintain internal and external customer relationships.

• Ability to communicate and work across all levels of the organization.

• Experience with SAP quoting order creation and order management modules.

Whats My Role Type:

In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

Learn More and Apply Today!

The salary range for this role is 101000 USD - 203000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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