Sr Staff System Engineer
Sr Staff System Engineer
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Job Description
Job Description- Sr Staff Systems Engineer
Introduction
Coupang is re imagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity Coupang has broken tradeoffs around speed selection and price. Today we provide exceedingly fast shipping speeds on millions of items including fresh groceries delivered within hours nationwide 365 days a year.
Job Overview
To ensure stable IT services the IT Reliability Engineering team operates monitoring systems and processes for IT infra and applications. The team is responsible for ensuring and improving monitoring visibility. In the case of an event or incident the team collaborates with the engineering team to resolve it and manage relevant metrics. To ensure the continuity of service the team regularly conducts DR tests.
Key Responsibilities:- Responsible for improving / maintaining monitoring services for IT Services (Application/ Infrastructure)
- Responsible for developing monitoring systems / factors complying with global trends
- Responsible for developing monitoring Saas Services (MS O365 ServiceNow Zoom Zscaler )
- Responsible for Increasing Autodetection Rate / MTTD and Monitoring Maturity
- Analyze current monitoring level and define enhancement plan for rollout
- Handling incidents reviewing tickets and tracking recurrence prevention measures
- Regular reporting and management of related metrics and KPIs
Qualifications:
- Highly skilled monitoring system experts. (Zabbix Dynatrace Solarwinds Grafana Prometheus NMS etc.)
- Experienced with architecture & implementation for integrated monitoring systems / Dashboards (for Saas Server Network AWS Application Facility and Endpoints)
- Understanding of Networks Systems Facilities Applications and AWS
- Approach and resolve unexpected situations such as incidents in a systematic manner.
- Competency for Analytics Structurization problem solving
- Strong Communication Skills
Preferred Qualifications:
- Infrastructure engineers with over 15 years of system/network/monitoring experience
- Relevant professional certifications.
- Experience with processes such as ITL ISO20000 etc.
- Experience with IT infrastructure such as large-scale IDC offices and fulfillment centers
- Proficiency in both spoken and written English
Required Experience:
Staff IC
Employment Type
Full-Time
