Sr. Customer Service Executive
Sr. Customer Service Executive
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Job Description
Immediately required an GRADUATE MALE for SENIOR CUSTOMER CARE EXECUTIVE - Email/Chat processes with 4 yrs of experience in healthcare customer service to manage and support the US medical prescription process.with a strong understanding of patient centricity prescription handling and compliance requirements. In this roleyou will be responsible for handling customer interactions through email chat and outbound calls ensuring a smooth and professional communication experience. You will serve as a vital link between the company and its clients providing efficient and accurate support.
KEY RESPONSIBILITIES
- Work effectively in a team environment with a pleasant professional and courteous demeanor.
- Manage and process medical prescriptions accurately ensuring compliance with US healthcare regulations (e.g. HIPAA).
- Provide support via email chat and outbound & inbound calls to both
internal and external customers. - Assist patients and healthcare providers with prescription-related queries and issue resolution.
- Address customer queries resolve complaints and ensure customer satisfaction.
- Maintain accurate patient records and ensure data privacy standards are met.
- Handle escalations and complex prescription cases professionally and efficiently.
- Conduct problem-cause analysis to identify and resolve customer issues efficiently.
Key Requirements:
- 3-5 experience in customer service within the Medical & Healthcare Industry is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple customer interactions effectively.
- Handle customer complaints and provide appropriate solutions and
alternatives within the time limits. - A proactive attitude and a commitment to delivering exceptional customer service.
Preferred Qualifications:
- Experience in tele-medicine online pharmacies or US healthcare customer support.
- Familiarity with insurance claims processing and prior authorization workflows.
- Knowledge of e-prescribing platforms and US pharmacy network.
- Ability to work in a fast-paced and regulated environment
Employment Type
Full Time
