Tier 1 Managed Services Engineer 1 (1871)
Tier 1 Managed Services Engineer 1 (1871)
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Job Description
For more than 40 years Calian has been solving the worlds most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us from the medical professionals who care for us to the governments schools and companies that make the world better every day.
Position Overview
We are seeking a Tier 1 Cloud & Managed Services Engineer for our Network Operations Center (NOC). **The work schedule for this position is Saturday through Wednesday 5 a.m. to 2 p.m. Central time**
Responsibilities
o Deliver exceptional customer experiences.
o Work on a schedule basis which may include nights weekends and night-weekend shift (2nd / 3rd shift)
o Process requests and issues reported by monitoring tools ticketing tools calls and emails relating to but not limited to various technologies supported by Managed Services
o Thorough technical knowledge of various technologies such as
o Microsoft core business applications and operating systems.
o Disaster recovery solutions (a plus).
o Various networking devices such as routers/switches/access points etc.
o VOIP Cloud Calling business phone systems solutions
o WebEx Finesse MS Teams (a plus)
o Security devices
o Cloud Solutions AWS Azure Google (a plus)Basic remote access solution supports: VPN Connectwise Automate and other tools
o Work with vendors and service providers to open repair tickets and hardware RMA
o Obtain and maintain certifications and accreditations consistent with job responsibilities.
o Take ownership of open tickets manage priority and provide updates in a timely manner to end customer.
o Perform initial troubleshooting and information gathering.
o Follow SOP documented in Knowledgebase system.
o Timely escalation on tickets to Tier 2/Tier 3 team.
o Responsible for
o Weekly time entry in the ITSM platform
o Expense reports
o Perform other duties as required and/or assigned
o Employee must be able to perform essential functions of the job with or without reasonable accommodation
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.
o Advanced understanding of operating systems business applications printing systems and network systems
o Strong networking experience in Meraki and Cisco required
o Interpersonal skills: such as telephony skills communication skills active listening and customer-care
o Diagnosis skills of technical issues
o Ability to multi-task and adapt to changes quickly
o Ability to work in a team and communicate effectively
o Technical awareness: ability to match resources to technical issues appropriately
o Service awareness of all organizations key IT services for which support is being provided
o Understanding of support tools techniques and how technology is used to provide IT services
o Typing skills to ensure quick and accurate entry of service request details
o Self-motivated with the ability to work in a fast-moving environment
o Must be eligible to work for any U.S. employer without the need for sponsorship now or in the future
EEO Statement
Calian is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation or any other characteristic protected by law.
Title: Tier 1 Engineer - Managed Services NOC
Requisition Number: 1871
Date: May 20 2025
Location 1: Houston TX
Remote: No
Business Unit: IT & Cyber Solutions
Department: Information Systems & Information Technology
Job Type: Full-time
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#SF#
Employment Type
Temp
