Opportunities: Technical Specialist - Field Services (Computer Service Officer 3) (46192)
Opportunities: Technical Specialist - Field Services (Computer Service Officer 3) (46192)
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Job Description
Competition # :46192
Department:Cyber Security & Digital Solutions
Location:AMHERST
Type of Employment:Permanent
Union Status:NSGEU - NSPG
Closing Date:11-Jun-25(Applications are accepted until 11:59 PM Atlantic Time)
About Us
Welcome to the Department of Cyber Security and Digital Solutions (CSDS) the guiding force behind digital transformation within the Government of Nova Scotia. At CSDS we support government departments and partners in their digital transformation journeys. We dont just implement digital solutions; we navigate the complexities of digital transformation modernizing outdated systems and ways of working. Our role is to ensure that digital services are user-centered efficient and make a real difference to Nova Scotians.
Our team is diverse and passionate championing innovation and embracing the richness of multiple perspectives. Were not just an IT department; were a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.
Join us at CSDS as we shape the future of digital services in Nova Scotiaand make a real difference to Nova Scotians.
Who Were Looking For
You are passionate about peoples service experience and are committed to resolving complex technical problems and requests using various channels such as over the phone in person and through our ticketing system. As a technical specialist you excel in providing advanced support in a 24/7 environment for critical services while collaborating with diverse teams. You demonstrate adaptability and a readiness to work night shifts and on-call rotations.
Sharing our values of respect integrity diversity accountability and the public good you have a passion for service excellence and actively promote and encourage the importance of people teams diversity and culture. You can mentor others lead projects and apply your technical expertise to a wide range of challenges.
You have a proven track record of using due diligence and data-driven approaches to solve problems demonstrate objectivity and professionalism bring a positive and can-do attitude take ownership of activities and communicate progress and outcomes proactively and effectively.
Primary Accountabilities
Supervisor Responsibilities Approximately 20% of Workload:
As a supervisor you will coordinate and delegate tasks within the local Field Services support team to ensure effective support for clients and systems in health facilities within this region. You will create and foster an inspiring team environment with an open communication culture motivating team members and leading by example. Your role will involve delegating tasks setting deadlines overseeing day-to-day operations assigning staff tasks and performing follow-ups on work assigned. Additionally you will develop maintain and adjust the on-call rotation schedule in accordance with vacation plans monitor team performance and report on metrics. You will also reallocate staff site locations when shortages arise due to vacations or sick time identify training needs provide coaching listen to team member feedback resolve any issues or conflicts and implement policies from CSDS Management.
Additional Responsibilities:
You will be accountable for servicing incident support and service request tickets that appear in our ITIL-based service management software (Assyst). Representing this region on all projects and initiatives containing a CSDS component including those with a provincial scope you will liaise with local NSH Management to ensure services are provided effectively. You will act as the subject matter expert on project teams and coordinate small projects within your own work unit. Your role will include providing specialized technical installation services for clients offering Tier 2 advice to Technical Analysts clients and other Field Services support personnel. You will lead projects within your work unit that have financial and operational risk to ensure efficient and effective implementation of the project and related support activities. Collaborating with other CSDS teams you will maintain and monitor systems to guarantee consistent connectivity and accessibility. You will maintain systems according to clients needs using specialized skills and tools provide specialized technical installation services for hardware networks or other IT equipment and offer technical advice to Technical Analysts to assist in more complex operational activities. Additionally you will provide support after hours on a standby rotation schedule and perform maintenance as required.
Qualifications and Experience
The successful candidate will possess a bachelors degree in information technology plus a minimum of three years experience or graduation from a recognized Information Technology or Information Management program plus three years and six months of experience.
The ideal candidate will have the following training and work experience:
Experience leading projects or supervising daily activities of team members.
A good understanding of project management and change management methodologies to coordinate rollouts and system upgrades.
Previous experience in the implementation of major system rollouts.
Excellent problem solving and research skills.
Experience in the usage and administration of Microsoft System Centre Configuration Manager (SCCM) or an analogous product.
Knowledge of and experience with the support of Microsoft Windows desktop operating systems.
Must be a team player with strong negotiation and facilitation skills.
Well organized be capable of prioritizing and undertaking high level work under tight deadlines and can exercise sound judgment under pressure.
Excellent communication (both verbal and written) and interpersonal skills.
Interact effectively with and communicate technical concepts to clients peers and our leadership team.
The following experience is considered an asset:
Familiarity with the ITIL Service Management framework.
Supporting large environments and knowledge of the Provinces IT and Security policies and procedures.
Equivalency
An equivalent combination of related training and experience may be accepted in place of education requirement. Applicants relying on equivalencies must describe clearly in their resume and cover letter.
Benefits
Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.
Additional Information
Due to the nature of this position you will be required to work directly onsite at the Cumberland Regional Health Care Centre facility daily.
You will also be scheduled in a regular on-call rotation for frontline support (onsite) after standard business hours and on weekends.
You will be required to work overtime and provide service outside of normal business hours.
This position will require travel and you will need appropriate licensing and a reliable vehicle.
What We Offer
Career Development where you have access to career guidance tools resources and ongoing training for every stage of your career.
Engaging workplace. Our Employees feel valued respected connected and tuned in. We have forward-thinking policies and strategies.
Countless Career Paths for Nova Scotians.
Department Specific Flexible working schedules.
Pay Grade: PR 14
Salary Range: $2653.85- $3231.58Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights you require an accommodation throughout the recruitment process please contact us at
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
