Global Operations Level 2 Lead

Who is Trace3

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.

Ready to discover the possibilities that live in technology

Come Join Us!

Street-Smart-Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice -The Stuff it takes to be a Needle Mover

We get things done and drive results. We lead without a title empowering others through a can-do attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork -Humble Hungry and Smart

We are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solution-focused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.

JOB SUMMARY:

Empower your career with Trace3 Gov where passion meets innovation and inclusion!

Embrace the future of IT while being a part of Trace3 Govs pioneering tech community.

Trace3 Gov isnt just about technologyits about people. We thrive on the energy talent and dedication of our workforce. From our culture to professional development we prioritize our team. We live by our core values every day and hope you will as well! Come join a Top Workplaces organization!

On this program our teams are committed to developing and delivering innovative solutions addressing our customers most complex challenges including cyber-resilient mission systems within an Agile work environment. This leadership position is based at Schriever SFB. This position will be the Level II Systems Lead for HTS and act as a liaison between operations and multiple teams to include integration dev and fielding. This position will report to the Global Lead and will be required to attend leadership meetings update/present high-level briefs and perform team lead responsibilities.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Directing and participating in system troubleshooting problem resolution and maintenance activities both on-site and via remote telephonic support
• As a subject matter expert the candidate will oversee Level 2 troubleshooting break/fix support and preventive maintenance actions regularly interacting with remote C2BMC sites and senior leadership
• Additional duties include attending meetings managing team resources and schedules continuous training to both Level IIs and COSAs conducting performance assessments and ensuring effective communication across various stakeholder groups
• The candidate must be a proactive self-directed leader capable of planning coordinating directing and controlling team projects with minimal oversight
• Our Systems Engineering Leads are empowered to foster innovation and visionary thinking within their teams from automating system provisioning to enhancing enterprise monitoring

REQUIRED SKILLS AND EXPERIENCE:

• Must be capable of obtaining a TS/SCI clearance and getting in indoctrinated into a higher than secret (HTS) program
• Proficiency with automation utilizing Ansible and Bash in addition to familiarization with IBM DataPower products and expertise troubleshooting certificates within DataPower proxies is essential
• Substantial experience with Red Hat or other Linux-based server administration is mandatory
• Highly skilled in System Administration and Application to ensure uptime performance resources and security of the system is sustained and anomalies are fixed efficiently
• Must have extensive expertise in system administration monitoring application management and automation disciplines to ensure efficient system delivery optimal performance maximum uptime and a robust cybersecurity posture
• Must provide leadership in assessing and developing Tactics Techniques and Procedures (TTPs) as well as Operating Instructions (OIs) essential for the administration operation and management of services within operational environments
• Proven experience managing Windows Domain Controllers PKI infrastructure and certificate administration on Windows domain controllers is required

Desired:

• Experience with virtualization and storage technologies such as Nutanix or VMware as well as proficiency in automation tools i.e. PowerShell and Perl
• Data mining and analysis
• Database Administration
• Endpoint Management Products
• Automated Patch Management

EDUCATION:

• Emerging authority typically with an advanced degree and 7 years experience or bachelors with 9 years experience or equivalent;
• Applies extensive expertise;
• Solves complex problems that require the regular use of ingenuity and creativity;
• Work is performed without appreciable direction and is reviewed for desired results from a relatively long time perspective;
• Erroneous decisions would normally result in failure to achieve major organizational objectives;
• May function in project leadership roles and represents the organization as prime customer contact on significant technical matters on contracts
• Must possess a DoD 8140 certification at IAT Level II or higher (Security GSEC SCNP SSCP CISSP CISA GSE SCNA)
• Candidate will be responsible to maintain DoD 8140 certification for the full contract period
• An active TS/SCI clearance is required (SAP will need to be obtained after start)
• IAT Level II is required to start
• Other: Position is normally Mon - Fri: potential surges may require on-call evenings and weekends support during system anomalies and or tests

The Perks

• Comprehensive medical dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.

Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.

As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.

Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview please email.

***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.