Field Service Representative I (47127)

Position Summary

Are you mechanically inclined with a knack for hands-on work Do you enjoy a flexible schedule and working independently Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience If you want to work for a great company where you will have the opportunity to advance your career join our growing team as a Field Service Technician.

At STERIS our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based Customer-facing role you will travel to hospitals laboratories surgical facilities and other Customer locations to maintain troubleshoot service and provide calibration and installation support on complex mechanical electro-mechanical and electronic units. In addition you will be responsible for building positive relationships with Customers and colleagues as well as completing necessary administrative tasks.

Candidates with these skills often excel in this role:
HVAC repair Mechanics and maintenance Refrigeration Appliance repair Washer repair Industrial boilers and chillers Industrial equipment repair Diesel and automotive engine repair Aviation repair Plumbing and electrical work Steam water and condensate systems Pneumatic and hydraulic systems.

What Youll do as a Field Service Representative

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customers issues/problems.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling replacing or repairing defective parts; rewiring or reassembling as required; troubleshooting adjusting/calibrating and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e. schematics diagrams technical manuals etc.).
• Troubleshoot repair modify overhaul or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely PM performance service calls warranty calls field upgrade programs perform installations as required etc.
• Establish and maintain effective communicative relationships with Customers managers support functions and the sales organization.
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers.
• Communicate promptly and efficiently with Customers providing informative status updates.
• Be a positive ambassador for STERIS at Customer sites.
  

The Experience Skills and Abilities Needed

Required:

• High school diploma or GED with 2 years of experience in a mechanical/technical role.
• Bilingual in both English and French
• Must have a valid provincial drivers license with acceptable record and must maintain all required vaccines.
• Ability to travel to the USA for training.
• Ability to work flexible hours (at times outside normal business hours) and travel as required.
• Strong technical organizational problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Experience with navigating a computer and exposure to Microsoft Office programs.
• Comfortable working independently without supervision.
• Flexibility to handle multiple changing priorities.
• Willingness to work in a hospital setting that may include visibility to emergency trauma.

Preferred:

• Associates or Bachelors Degree in Mechanical or similar degree
• DEP/Vocational Training
  

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• 3 weeks vacation and (12) added holidays
• Excellent Healthcare Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools Equipment Uniforms provided
• Long/Short Term disability coverage
• Retirement plan with company match
• Excellent opportunities for advancement and stable long-term career