Field Services Technician
Field Services Technician
Posted on :
02-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-06-2025
Job Description
Department: Field Operations
Reports to: Manager Infrastructure and Field Services
Location: HQ
Status:Full-time
FLSA: Non-Exempt
The Company
Allied has served the Mid-Atlantic and Northeast Regions as a highly regarded single source provider of managed Internet cloud network and enterprise Unifiedommunications solutions since 1996. Amidst a telecom industry all-too-often known for poor customer service and slow resolution Allied has long differentiated itself through personal client care quick response times and even (where possible) same day installations to save the day for clients. In doing so weve built a reputation as a trusted technology partner who offers sophisticated technical expertise coupled with exceptional service. This client-focused approach to business is anchored in the simple words of our Core Values: Integrity Stewardship Empowerment CaNI (Constant and Never-Ending Improvement) and Excellence. In the spirit of these Values we strive to cultivate an environment and culture that encourages each member of our team to reach their Full Potential and in doing so help Allied achieve and maintain its Full Potential as an organization.
Summary
The Field Services Technician (Field Tech) serves as the face of Allied for customer individual must be able to perform with utmost professionalism in stressful time-pressure to detail thorough preparation and proactive communication are critical requirements to be successful in this role. You must be able to interpret multiple detailed scopes of work understand where further clarification is needed and be thoroughly prepared with all necessary equipment and must be able to proactively communicate your ETA and schedule directly to the customer as well as internal Allied Field Tech may be scheduled to work early morning or late evening projects.
Key Areas of Responsibility
Installations:
Data
- Install repair test and troubleshootEOCxDSLand CableCircuits
- Install customer premise equipment (Router Switches Modems and 4G Wireless devices)
- Install Allied Building Equipment (Customer Edge Switches or Network Interface Devices)
- Work with telecom color-coded wires and cables
- Terminate extend and troubleshoot Verizon dry copper loops at the Customers premises (2-Wire Circuits) delivered from the Verizon Central Office
- Label all Allied Customer Equipment: Ports (jacks) Switches Router Modems at completion of install
- Ensure that fiber circuits are within specifications by utilizing light meters or OTDRs for testing
- Install repair test and troubleshootfiber systems
- Prep tray and Fusion Splice SM Fiber
- Test data circuitswith Allied Test and Turn Up Group
Customer Survey:
Data
Data
- Performdetailedsurveyofcustomer cabling
- Capture photosof Customer LAN Floor Telco and Main telco
- Document distance between customer LAN Floor telco and Main Telco
- Email Survey results to PM and upload survey results to Order within 24 hours of dispatch
Electrical
- Knowledge of basic electricity as it relates to telecommunications (through classes or on-the-job training)
- Install UPS (APC Smart-UPS)
Salesforce Application
- Manage assigned dispatch requestand ensure completed requests are marked completed with pertinent information within 24 hours of competing of dispatch
- Update asset record of any Allied equipment removed from inventory or vehicle stock
- Update customer order with survey results within 24 hours
- Review dispatch calendar daily for updates to schedule
Company Vehicle:
- Maintain Excellent Driving Record
- Keep vehicle exterior and interior clean
- Keep vehicle stocked with consumables
- Keep vehicle truck stock inventory updated
- Keep accurate receipts of Allied Vehicle credit card transactions
- Submit all Allied vehicle credit card receipts to the Manager monthly
On Call:
- Serve as primary on-call technician (2 x per month) for outside business hours and weekend dispatches and maintenances
Knowledge and Skills
- High School Diploma or some College
- Minimum 1-2 years of experience in the field
- Knowledge ofTelecommunications and technical understanding
- Familiarity with commonly used concepts practices and procedures within a field
- Demonstrated technical skills attention to detail verbal communication and documentation skills
- Ability to interface positively with end users
- Comfortable working with hand toolsand power drills
- Knowledge of basic electronics
- Experience with installs terminations test and label copper cableunshielded twisted; shielded twisted; Coax; CAT3/5/5e/6 1 to 100 pair
- General knowledge of OTDR light source and power meters
- Experience with fiber splicing and testing
- Ability to prioritize and organize effectively
- Ability to work independently and with others
Allieds Commitment
Allied has a commitment to its Community Employees and Employees families. We offer outstanding benefits at a low cost Health Insurance FSA HRA 401(k) PTO Holiday Pay Employee Assistance Training and Give Back! Programs are just a few of the perks! Allied is an equal employment opportunity (EEO) employer and evaluates applicants for employment without regard to race color religion gender sexual orientation national origin age disability marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws. Allied complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Required Experience:
IC
Employment Type
Full Time
Key Skills
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