Reservation Manager
Reservation Manager
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Job Description
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.
What will I be doing
As the Reservations Manager you will be responsible for performing the following tasks to the highest standards:
Make sure all team members complete the Hilton University courses and pass the tests.
Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements.
Assist the Commercial Director / Revenue Manager to complete the hotel budget and forecast.
Maximize room sales and revenue for the hotel prioritizing up-selling.
Check daily all new reservations cancel or change reservations make sure information passed to relative departments are correct.
Check arrival guests or groups of 3-5 daily making sure the guest information requirements and price information is correct.
Perform duties of secretarial nature including preparing correspondence maintaining files sending faxes email etc.
Always maintain a sales attitude not losing any sales opportunity in the hotel.
Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
Note any changes in the main guest sources and market and report the trends changes to the Revenue Manager and Commercial Director.
Make sure all commissions are correct and followed-up on promptly.
Make sure all reject business is filed with the reasons.
Ensure that all correspondence has been filed accordingly with correct and updated information.
Comply to the hotel credit policy and make sure all forecast revenues are met.
Comply with set rooms supply and price control.
Maintain and update guests information and sales data by reservation procedures.
Maintain high level guest service standards.
Ensure all information input is correct.
Keep close attention to team members requirements including attention to every team members workload and duties to fulfil operation needs.
Maintain clean and tidy work areas at all times.
Comply with all company policies relating to reservations.
Comply with all systems and procedures as laid down by the hotel.
Prioritize the quality of reservations.
Strictly follow brand standards.
Ensure that all team members have a complete understanding of and adhere to the hotels team member rules and regulations.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for
A Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:
Hospitality: We are passionate about delivering exceptional guest experience.
Integrity: We do the right thing all the time
Leadership: We are leaders in industry and our communities
Teamwork: We are team players in everything we do
Ownership: We are owners of our actions and decisions.
Now: We operate with a sense of urgency and discipline
University graduate.
Minimum 5 years of experience in a similar capacity with international chain hotels.
Excellent command of written and spoken in English and Chinese to meet business needs.
Good interpersonal organizational and communication skills.
Good team player.
Able to work under pressure and deal with stressful situations during busy periods.
Able to lead provide guidance and develop team members.
Knowledgeable and skilled in crisis management.
Innovative self-starter with high motivation.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
