Customer Service Officer - HR and Payroll
Customer Service Officer - HR and Payroll
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Your Role
SJGHC is seeking a Customer Service Officer to be the first point of contact for valued caregivers (employees) providing prompt and high-quality support for their daily enquiries. Youll also play a vital role in assisting our HR and Payroll teams contributing to an efficient service in line with Group policies.
Responsibilities include:
Deliver high-quality customer service by managing queries and triaging tickets to our Workforce team for efficient first-time resolution.
Provide strong communication skills in writing and by phone manner.
Respond to a broad range of enquiries in a well-rounded accurate and timely manner.
Maintain a professional and courteous relationship with all internal and external customers.
Provide crucial support to our HR and Payroll teams during peak times
Youll bring excellent customer service and communication skills thriving in our fast-paced environment. A solid understanding of call center operations and ticketing systems coupled with a strong grasp of Workforce procedures is essential. We also require your ability to interpret enterprise agreements relevant legislation policies and procedures.
Above all people will be at the core of everything you do committing to and supporting our Mission and Values.
We Can Offer You
Permanent Full Time position
Salary packaging up to $18550 on a range of benefits such as mortgage rent meal entertainment holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
Novated leasing
work related expenses
self-education and
additional superannuation
Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
Employee support through our dedicated free Employee Assistance Program (EAP)
Access to a range of Lifestyle Health & Wellbeing rewards and discounts
Perth CBD office with end of trip bike and shower facilities
Flexible working arrangements work from home 40% of the time
If suitable candidates are identified shortlisting and interviews may begin before the advertisement closes.
St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
