Technical Support Engineer - Java, SQL(4 to 8 years) (423562)

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

Summary

As part of the Business Network for Procurement team the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on the SAP Ariba applications.

What youll do

The Technical Support Engineer delivers an exceptional customer experience by:

Using knowledge of SQL and Java to troubleshoot and resolve issues

Focusing on customer service including frequent high quality communication

Provide direct technical assistance with customers via Service NowSNOW

Own and manage concurrent cases in a ticketing system

Provide ongoing and timely communication to customers regarding the status of their issues

Create internal/external content for SAP Aribas User Community and internal knowledge base

Collaborate and develop strong working relationships with cross-functional global teams

Liaise with customers and Product Engineering/Management to identify prioritize and resolve reported system defects

Provide on-call support during evenings and weekends as required by a rotational schedule

Provide exceptional support to our customers via Chat Phone and Email

Available to work in rotational shifts All other duties as assigned

What you bring

Mandatory 4-10 years of experience with one or more of the following:

Hands-on experience on SQL

Reading Java and object-oriented programming o XML IDOC HTTP SOAP UI and HTML

Troubleshooting and debugging common web-browser issues

SSO (Single Sign-on) technologies particularly SAML

Exceptional written and oral communication skills

Effectively handle difficult and challenging customer interactions

Proven ability to manage multiple tasks or projects with changing priorities

Successfully troubleshoot reported issues by gathering symptoms narrowing down causes and finding creative workarounds

Ability to work cross-culturally and think out of the box

Prior experience on SAP Ariba application (Preferred)

Meet your team

We are a team of SMEs who are obsessed with delighting our customers at every turn. To achieve this daily our team members must possess an unrivaled sense of autonomy ownership and dedication to help each customer experience measurable ROI.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 423562 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.