Spa Front Desk Agent
Spa Front Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Location
Omni Mount Washington Resort & Spa
As grand as the history behind it the Omni Mount Washington Resort & Spa located in Bretton Woods New Hampshire is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents poets and celebrities the hotel delights every sense with enchanting music refined dining and luxurious dcor.
Omni Mount Washington Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect gratitude and empowerment each day. If you are a friendly motivated person with a passion to serve others the Omni Mount Washington Resort & Spa may be your perfect match.
Job Description
Ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact either in person or by phone/email with Resort or local guests members and staff to maximize member/guest satisfaction and revenue.
Our team members enjoy a wealth of benefits and perks including:
- Comprehensive healthcare coverage with options for medical dental and vision plans.
- Paid time off for relaxation and rejuvenation.
- Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
- A great voluntary benefits program that includes: critical illness hospital indemnity and accident coverage life and AD&D insurance legal services and identity theft protection access to whole life insurance telemedicine and pet insurance.
- Complementary Golf Skiing and Riding.
- Discounts on dining retail and spa services as well as savings on ski golf rentals and other activities.
- Support services including an Employee Assistance Program (EAP) TravelConnect for emergencies while traveling and adoption services.
Join us and thrive in an environment where your well-being is valued and supported.
Responsibilities
- To greet and welcome all guests coming into the Spa.
- To arrange for all Spa appointments.
- Must be able to concentrate exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa.
- To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
- To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
- To maintain the orderliness cleanliness and presentation of the Spa Reception and Retail.
- To be able to explain the key features of all Retail items in order to enhance the guests home spa experience.
- To be able to softly link sell and up-sell in order to enhance the guests experience.
- To handle all the billing and point-of-sale functions for spa services and retail sales.
- To assist with scheduled retail inventory.
- To be cross-trained for all duties and responsibilities of the locker room and facilities areas.
- To provide personal attention to the guests.
- To ensure a pleasant visit for each guest.
Qualifications
- Must possess excellent communication skills both written and oral.
- Must have the ability to work under pressure without letting that pressure show to the guest.
- Must exhibit a sincere desire and ability to work well with people assess their needs and be able to provide assistance.
- Must be available to work flexible hours including weekends and holidays.
Required Experience:
Unclear Seniority
Employment Type
Unclear
