Account Manager - Boston

Were quickly growing and super excited for you to join us!

About Topsort

At Topsort we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech friendly products and AI. We believe in making advertising intuitive intelligent and genuinely cool without any of the creepy ads or cookie-obsession (well maybe just the chocolate ones). In a rapidly changing industry were on a mission to democratize monetization access for all and ensure that advertising doesnt leave any brand or seller feeling confused or overwhelmed

Today Topsort has 5 major hubs worldwide and employees in 13 countries including Menlo Park Boston Santiago Chile Sao Paulo Brazil Barcelona Spain and Sydney Australia. We are a truly global company that was born in the pandemic thats had rapid growth since out of a genius product a customer-first mentality and a hardworking team of talented individuals. Since our founding in 2021 weve gained customers in retail marketplaces and delivery apps in 40 countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment Do you like seeing your work create real-time impact being part of a rocket ship from the very beginning Lets do the unimaginable - lets make ads clean and cool again with AI and modern technology.

What its like to work at Topsort

Our team is all about straightforward communication embracing feedback without taking it personally and fostering a super collaborative environment. Its a sports team thats hyper focused on winning collaborative internally and competitive externally - never the other way around.

We thrive on working in the open lifting each other up and getting things done with a sense of urgency. Were the kind of team that loves making bold choices sharing extraordinary opinions and maintaining a 100 mph pace. No endless meetings here if it can be done today were all about getting it done today.

What is this role like

We are looking for a driven and articulate Account Manager to join our growing team at Topsort. In this role youll act as the primary point of contact for some of our most strategic clientsensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships align internal teams to client needs and ensure long-term retention and growth.

You will:

• Build and maintain trusted relationships with clients becoming their go-to contact for all things Topsort.
• Understand client goals challenges and product usage to drive adoption satisfaction and renewals.
• Act as the internal voice of the customercollaborating with product support and engineering to resolve issues and improve the client experience.
• Prepare and lead QBRs performance reviews and product optimization sessions.
• Drive upsell opportunities and support commercial growth within assigned accounts.
• Track engagement and usage data to proactively spot risks and opportunities.
• Communicate clearly consistently and confidentlyboth in writing and on calls.

What (we think) you need to be successful but were open to outliers too:

• Bachelors or Masters degree from a top-tier academic institution (e.g. Ivy League Oxbridge top global business/engineering schools).
• 24 years of experience in client-facing roles ideally in account management consulting or customer success.
• Strong interpersonal skillsyoure someone who can build trust quickly and manage stakeholders at all levels.
• Excellent verbal and written communication skills with a clear and concise style.
• Strong analytical mindsetyou can interpret product data and turn it into client strategy.
• Experience working in or with fast-paced tech companies SaaS platforms or marketplace ecosystems is a plus.

Why its awesome to work at Topsort

• Direct Feedback and Rapid Growth: We work hard set aggressive goals and execute flawlessly to accomplish them. We give candid feedback push each other to set higher goals and produce more impact by always thinking how do we do this faster and better.

• Be part of an elite and collaborative sports team: We believe startup scaleup is just like a team sport. Its been written in our motto since day 1 that we are collaborative internally competitive externally and never the other round around. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as a team.

• Intellectual Rigor and Individuality: We were born in the pandemic by Stanford and Harvard alum cofounders who offer remote-working options with coworking memberships and (at least) once a year in person offsite gathering. Youll be welcomed by coworkers in 11 countries that all bring a unique perspective to the company from day 1.

• Company Offsite and Industry Exposure: Once a year Topsorters get together as a whole and also meet customers and really spend time to get feedback - in person events are a big part of how we build strong relationships and teams.

• Flexible PTO schedule with floating holidays: we encourage Topsorters to take time off and recharge and respect different cultural norms so offer floating holidays to accommodate the celebrations youd like.

• Working Equipment and Hubs: our team is global and also centered around hubs that means youre welcome to create a hybrid work schedule and encouraged to travel to other hubs to collaborate. We provide working devices of your choice and surprise swags for special events.

• Meditation App Birthday and Anniversary Celebrations: we like little surprises and remember the key moments to celebrate with you!

Do you sound like the right fit Lets dive right in!