Change Manager (423997)
Change Manager (423997)
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Job Description
Req Id:423997
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We value diversity and provide a supportive inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team youll be a vital part of making innovation happen for enterprise-scale customers. Youll deliver advanced solutions in areas such as IoT Mobility/5G Cloud Cyber Security Voice Collaboration & Contact Centre and Internet & Private Networks.
At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
We are seeking a highly skilled and experienced Change Manager to join our dynamic team. The successful candidate will possess a deep understanding of ITIL Change Management and have a proven track record of successfully managing approving and controlling device changes for business customers. Their responsibilities will encompass a wide range of technical and non-technical tasks ensuring the smooth and efficient operation of our organization.
Key Responsibilities
- Approval of changes within contractual timelines
- Create update and complete change requests as required.
- Create maintain and audit configuration items within a CMDB.
- Collaborate with stakeholders to identify assess and prioritize device change requests.
- Develop and implement change management plans ensuring compliance with ITIL guidelines and best practices.
- Facilitate and oversee the execution of device changes coordinating with technical teams to ensure minimal disruption to services.
- Analyze post-change outcomes conducting root cause analysis of failed changes and identifying opportunities for improvement.
- Monitor and ensure ticket compliancy addressing any deviations or non-conformances.
- Provide regular status updates to senior management and key stakeholders.
- Participate in executive reporting presenting change management metrics and insights to senior leadership.
- Actively contribute to the continuous improvement of change management processes and procedures.
- Lead the development and implementation of a Lessons Learned Forum to capture and share valuable insights from change management activities.
- Collaborate with cross-functional teams to identify and address potential risks and challenges associated with device changes.
Critical Qualifications
- Federal Government Secret Security Clearance.
- Located in Ottawa Ontario
- Bachelors degree in Computer Science Information Technology or a related field.
- ITIL Change Management certification (ITIL v3 or higher).
- Minimum 5 years of experience in IT change management preferably in a business customer-facing role.
- Experience in conducting post-change analysis and identifying root causes of failed changes.
- Proficiency in change management tools and methodologies such as BMC Remedy ServiceNow or CA Service Management.
- Excellent communication and interpersonal skills with the ability to effectively interact with stakeholders at all levels.
- Strong analytical and problem-solving skills with the ability to identify and mitigate risks and challenges.
- Ability to work independently and as part of a cross-functional team.
Additional Requirements
- Demonstrated experience in process improvement initiatives with a focus on reducing non-successful changes.
- Familiarity with Agile methodologies and DevOps principles.
- Knowledge of IT security best practices and compliance requirements.
- Ability to work extended hours and during peak periods if required.
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Work Arrangement: Hybrid
Application Deadline: 06/10/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Ottawa
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
Employment Type
Full Time
