Medical Assistant I
Medical Assistant I
Posted on :
01-06-2025
Employer Active
1 Vacancy
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Job Description
Site: Newton-Wellesley Hospital
The MA interacts with patients clinicians RNs and other support staff. The MA must possess strong interpersonal and communication skills.Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Onsite2014 Washington Street32RegularDay (United States of America)Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary: The MA I is a critical role and provides and/or coordinates the delivery of a variety of patient services in Ambulatory Hospital Based Services under the direction of the Practice Manager. The Medical Assistant I role is 30% clinical and 70% non-clinical. Direct patient care includes activities such as taking vital signs and documenting pertinent information into the patients medical record and medication management. Non-clinical activities include scheduling patient appointments managing the referral work queue list and maintaining patient related databasesThe MA interacts with patients clinicians RNs and other support staff. The MA must possess strong interpersonal and communication skills.
Qualifications
Essential Functions:
Patient Care:
- Assist medical staff in conducting patient assessments including vital signs measurement medical history documentation and medication reconciliation.
- Prepare examination rooms and ensure they are stocked with necessary supplies and equipment.
- Provide patient literature on substance use disorders treatment options and medication management as directed by medical staff.
- Obtain prior authorizations.
- Maintain patient confidentiality and always adhere to HIPAA and 42 CFR regulations.
Administrative Support:
- Schedule patient appointments and coordinate with other healthcare providers as necessary.
- Assist with medical record documentation including entering patient data into electronic health records (EHR) systems.
- Manage incoming calls and inquiries from patients healthcare professionals and external parties.
- Process medication refill requests and coordinate with pharmacies as needed.
- Complete administrative tasks such as filing faxing and scanning documents.
- Responsible for collecting copayments.
Clinic Operations:
- Collaborate with medical staff and other team members to ensure efficient clinic operations.
- Assist in maintaining cleanliness and organization of clinical areas including disposal of biohazardous materials.
- Participate in quality improvement initiatives and contribute to the development of clinical protocols and procedures.
- Adhere to infection control protocols and ensure compliance with clinic policies and procedures.
Referral Management:
- Monitor and manage a referral work queue to ensure timely processing of referrals from healthcare providers specialists and other sources.
- Review referral requests for completeness accuracy and appropriateness based on established criteria and guidelines.
- Communicate with patients to provide information about their referrals answer questions and assist with appointment scheduling and coordination.
- Track and document referral outcomes follow-up activities and any barriers to care resolution.
Outreach and Engagement:
- Conduct proactive outreach to patients to promote preventive care services screenings and follow-up appointments.
- Collaborate with healthcare providers and care teams to identify patients in need of outreach and develop outreach plans tailored to their specific needs and preferences.
- Document outreach activities patient interactions and outcomes in electronic health record (EHR) systems or designated databases.
Collaboration and Communication:
- Collaborate with interdisciplinary care team members including physicians social workers and other healthcare professionals to ensure coordinated and comprehensive care delivery.
- Communicate effectively with patients caregivers and healthcare providers to facilitate care transitions address care coordination needs and resolve issues or concerns.
- Serve as a resource for patients and families providing guidance support and advocacy to navigate the healthcare system and access needed services.
- Participate in care conferences team meetings and case reviews to discuss patient cases develop care plans and coordinate care transitions.
Medication Schedule Management:
- Maintain accurate and up-to-date medication schedules for patients including dosage instructions administration times and refill dates.
- Collaborate with healthcare providers to reconcile medication lists verify prescription orders and update medication schedules as needed.
- Monitor medication adherence and identify any discrepancies missed doses or medication-related issues that require intervention.
- Communicate with patients to provide medication instructions address concerns and reinforce adherence to prescribed treatment regimens.
Medication Ordering and Inventory Management:
- Adhere to regulatory requirements pharmacy laws and institutional policies governing medication management storage and handling.
- Coordinate the ordering and procurement of medications from pharmacy suppliers wholesalers and manufacturers.
- Verify medication orders against prescription specifications dosage requirements and formulary guidelines to ensure accuracy and appropriateness.
- Monitor medication inventory levels expiration dates and storage conditions to prevent stockouts wastage or medication errors.
- Collaborate with pharmacy staff to track medication deliveries reconcile invoices and resolve any discrepancies or issues with medication orders.
Documentation and Reporting:
- Document medication-related activities interventions and patient outcomes in electronic health record (EHR) systems or designated databases.
- Generate reports on medication usage adherence rates inventory levels and cost-saving opportunities for review by management and stakeholders. Communicate with healthcare providers and other team members to report medication-related incidents adverse reactions or clinical concerns promptly.
Qualifications:
Education and Experience
- Required: Completion of a formal post-secondary clinical training program (ex. Medical Assistant EMT Paramedic Nursing Assistant) OR Matriculation in or graduate of an Associates or Bachelors degree program in nursing (RN). Nursing students must have completed fundamentals of nursing skills lab and at least one clinical rotation in medical / surgical nursing.
- Preferred: Certificate Diploma or Associates Degree in Medical Assisting from an accredited program.
Certification/Training
- CPR training preferred
Job Knowledge and Skills
- Communicate effectively
- Knowledge of insurance prior authorization
- Problem solves
- Get along with others
- Confront issues appropriately
- Proficient computer skills including Microsoft Office applications
- Ability to provide exceptional customer service care when dealing with difficult patients
- Strong interpersonal skills
Physical Environment:
The Medical Assistant works in a variety of patient care environments where there may be exposure to communicable diseases and hazardous materials such as blood. Caring for patients also involves exposure to human waste and other unpleasant elements. Other duties may include general cleaning with exposure to dirt odors cramped quarters etc.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Part-Time
Key Skills
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