Technical Support Expert - Level 1 - Business Continuity and Disaster Recovery (BCDR)
Technical Support Expert - Level 1 - Business Continuity and Disaster Recovery (BCDR)
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Job Description
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Technical Support Expert Level 1 - Datto BCDR
Full-Time Position
Are you ready to make an impact
ABOUT KASEYA:
Kaseya is the leading provider of complete IT Infrastructure and Security Management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture please click here: Kaseya Culture.
Kaseya closed on the acquisition of Datto Inc. on June 23 2022. Learn more about the acquisition here.
Kaseya closed on the acquisition of ConnectBooster on October 5 2022. Learn more about the acquisition here.
WHAT YOULL DO:
As a Technical Support Expert at Kaseya you will be the ultimate lifeline for businesses navigating through unforeseen challenges. Your primary mission will be to ensure that our clients vital systems remain operational protected and swiftly recoverable in the face of disasters cyber-attacks or any disruptive events. With your expertise and passion for problem-solving youll play a pivotal role in keeping businesses running smoothly and securely.
WHAT WE ARE LOOKING FOR:
Kaseya is seeking a talented and enthusiastic Technical Support Expert - Level 1 - Business Continuity / Disaster Recovery (BCDR) Support to join our elite team. As a Technical Support Expert at Kaseya you will play a crucial role in delivering top-notch BCDR support ensuring our clients critical data and operations are protected and they can recover swiftly from any unforeseen disruptions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform incident triage and maintain ownership until resolved or escalated for further research.
- Build ongoing relationships with customers.
- Answer incoming support inquiries via various channels (Chat phone email etc.)
- Continuously maintain ticket backlog recording support activities in our ticketing system and follow up within customer Service Level Agreement targets.
- Continuously train on new and upcoming Kaseya products to ensure the highest level of technical support. Assist in interdepartmental projects to ensure target deliverables are met.
- Develop a strong understanding of Kaseya customer requirements and processes.
- Work with leadership to improve skill sets and career development opportunities.
- Keep up to date with knowledge base articles and other product-related documentation.
- Manage multiple tasks in a fast-paced environment with competing priorities.
- Perform all other duties as assigned.
WHAT YOULL BRING:
- Associate or bachelors degree in business administration Information Technology preferred or equivalent experience.
- Office 365 and Google Workspace administration API troubleshooting browser dev tools / troubleshooting and more.
- Driven by learning new things and the ability to thrive in an environment filled with learning new technologies including virtualization cloud computing ZFS file systems Linux command line and more.
- Computer literacy skills: Strong working knowledge of Networking operating systems configurations hardware and SaaS applications Windows administration & basic Linux skills.
- Proactive problem-solving skills and ability to manage several tasks at once.
- Excellent written and spoken communication motivated and organized.
- You have a great customer-oriented attitude and are motivated coachable and competitive and want a successful career in the IT space.
- Must be able to work in a fast-paced environment.
- Must pay attention to detail.
YOUR REWARD:
Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miamis emerging tech and financial scene.
If this sounds like the right career to fit your personality and interests please apply were looking forward to meeting you!
#IND525
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Employment Type
Full Time
