Customer Relations Executive
Customer Relations Executive
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Job Description
About Us:
London Square is a leading residential and mixed-use developer and Aldar-owned company delivering communities in well-connected locations across Greater London. Since it was established in 2010 the award-winning company has delivered nearly 5000 homes through a mix of prime mid-market and homes of all tenures including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating world-class developments anchored in high quality design sustainability and customer service excellence.
About the Role & Team
As a key member of the Sales Operations team and reporting into the Regional Sales Operations Manager you will play a vital role in maintaining exemplar standards across London Squares on-site marketing suites and show homes spread across multiple developments within our portfolio. Based on-site your primary responsibility will be to uphold an exceptional sales environment and deliver a seamless customer journey.
Note location of site is Croydon and the working hours are 36.25 hrs per week Tuesday - Saturday 10am - 6pm
Key Responsibilities:
- Progress sales from reservation to completion liaising with buyers solicitors and stakeholders.
- Build and nurture strong relationships with purchasers delivering a bespoke service.
- Manage CRM systems to track interactions and milestones ensuring smooth communication.
- Lead on all formal communication to customers during their journey including options and choices selections pre-completion correspondence and home demonstration appointments alongside the Customer Service Managers.
- Provide updates on build stages through newsletters and personalised communication.
- Organise and attend buyer-focused events offering a premium experience.
- Respond promptly and professionally to queries ensuring resolutions meet buyer expectations.
- Work closely with the Development Team to ensure were delivering customer-focused schemes.
- Monitor and deliver an exemplary customer journey including Sales & Marketing Suites Showhomes and customer experience.
- Assisting with the coordination and delivery of show homes by working alongside interior designers and their contractors.
Key Skills & Experience:
- Empathy and Communication Skills: Able to understand and respond to customers needs with empathy fostering a positive customer experience.
- Commitment to Service Quality: focused on delivering an exemplar standard of service that aligns with the companys vision for customer experience.
- Detail-Oriented: Ensures that customer information documents and selections are accurately recorded and tracked.
- Time Management: Capable of prioritizing tasks to ensure timely communication and project progression especially around critical dates like legal completions.
- Interpersonal Skills: Comfortable communicating with customers through various channels (phone email messaging apps) and maintaining a professional friendly tone.
- Knowledge of Housebuilding Processes: Understanding the stages from customer exchange to legal completion and handover.
- Team Collaboration: Works well within cross-functional teams supporting site teams sales and customer service to achieve common goals.
Whats in it for you
Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.
- Competitive compensation package including discretionary bonus.
- Group Pension Scheme and Life Insurance.
- 25 Days holiday plus bank holidays including a holiday trading scheme and long service days
In addition to these core benefits we offer other benefits which may result in tax or money savings. Some of these include:
- Bupa Dental Cover
- Bupa Employee Assistance
- Virtual GP Service
- Salary sacrifice scheme for electric vehicles
- Cycle to Work
- Gym Membership corporate discounts
- Health Cash Plan
- Perkpal (shopping discounts)
- Tech Scheme
- Payroll Giving
Our Commitment
London Square is a fresh exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team click on the link to apply.You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship.
London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email.
At London Square we believe that a diverse and inclusive workforce leads to better innovation productivity and overall success. We are committed to creating a welcoming and inclusive environment for all employees regardless of their background or identity to develop and promote a diverse culture that reflects the communities we serve.
As part of our commitment to personal data privacy we want to share how we will use your application data. This data will be held in our system to process your application to this role and to consider you for any future opportunities which match your experience. For further information please review our Privacy Policy & Cookies London Square.
Required Experience:
Senior IC
Employment Type
Full-Time
